EVALUASI KUALITAS WEBSITE SIMONTASI UNESA MENGGUNAKAN METODE WEBQUAL DAN IMPORTANCE PERFORMANCE ANALYSIS (IPA)

QUALITY EVALUATION OF SIMONTASI UNESA WEBSITE USING METHOD WEBQUAL AND IMPORTANCE PERFORMANCE ANALYSIS (IPA)

Dalam konsteks pendidikan teknologi informasi memberikan pengaruh  positif terhadap kinerja dunia pendidikan dalam upaya mewujudkan kegiatan belajar mengajar yang efektif. Situs  SIMONTASI sebagai  acuan  mahasiswa dalam  mendapatkan infomasi terkait skripsi maupun tugas akhir harus mampu memberikan informasi yang akurat dan up to date. Penilain terhadap kualitas website dapat dilihat dari harapan penggunanya, WebQual  dan  IPA  digunakan sebagai  metode  evaluasi dan analisis situs  SIMONTASI.  Penelitian  ini  menggunakan WebQual  sebagai dasar pembuatan kuesioner  yang  memiliki tiga  dimensi  yaitu Usability, Information Quality, dan  Service Interaction. IPA digunakan sebagai alat analisa berupa tingkat  kesesuaian,  kesenjangan  (GAP),  dan  kuadran.  Hasil  dari  evaluasi  bahwa kualitas dari website SIMONTASI tingkat kesesuaian 97,96 % yang menunjukkan responden merasa belum puas terhadap  pelayanan  website.  Tingkat  kesenjangan(GAP)  bernilai  -0,078  yang  menunjukkan  hasil dari kinerja website SIMONTASI belum dapat terpenuhi kepentingannya. Hasil analisis kuadran didapatkan 5 atribut berada di kuadran pertama, 5 atribut pada bagian kuadran  kedua, 8 atribut pada bagian kuadran ketiga, 4 atribut pada bagian kuadran keempat.

Kata Kunci: WebQual, Importance-Performance Analysis, SIMONTASI 

In the context of education, information technology has a positive influence on the performance of the world of education in an effort to realize effective teaching and learning activities. The SIMONTASI  site as a reference for students in getting information related to their thesis and final project must be able to provide accurate and up to date information. Assessment of the quality of the website can be seen from the expectations of users, WebQual and IPA are used as methods of evaluation and analysis of the SIMONTASI site. This study uses WebQual as the basis for making a questionnaire which has three dimensions, namely Usability, Information Quality, and Service Interaction. IPA is used as an analysis tool in the form of conformity, gaps (GAP), and quadrants. The results of the evaluation show that the quality of the SIMONTASI website has a conformity level of 97.96% which indicates that the respondent is not satisfied with the website service. The gap level (GAP) is -0.078 which indicates that the results of the SIMONTASI website performance have not fulfilled its importance. The results of quadrant analysis showed that 5 attributes were in the first quadrant, 5 attributes in the second quadrant, 8 attributes in the third quadrant, 4 attributes in the fourth quadrant.

Key Word: WebQual, Importance-Performance Analysis, SIMONTASI