Kualitas Pelayanan Kesehatan Posyandu Balita Di Desa Sudah Kecamatan Malo Kabupaten Bojonegoro

Quality of Posyandu Health Services for Toddlers in Sudah Village, Malo District, Bojonegoro Regency

Posyandu Balita merupakan sebuah program pemerintah yang umumnya ditemukan di Indonesia, Posyandu Balita bertujuan untuk memberikan pelayanan kesehatan dan pengembangan anak secara terpadu ditingkat masyarakat. Pemerintah Bojonegoro bersama Dinas Kesehatan Kabupaten Bojonegeoro juga menggencarkan pelaksanaan Posyandu Balita di wilayah Kabupaten Bojonegroro, salah satunya di Desa Sudah Kecamatan Malo Kabupaten Bojonegoro. Tujuan penelitian ini adalah untuk mendeskripsikan Kualitas Pelayanan Kesehatan Posyandu Balita di Desa Sudah Kecamatan Malo Kabupaten Bojonegoro. Penelitian ini menggunakan metode penelitian kualitatif jenis deskriptif dengan fokus penelitian menggunakan indikator kualitas pelayanan menurut Zeithaml yang meliputi bukti fisik, kehandalan, ketanggapan, jaminan, dan empati. Hasil penelitian menunjukkan bahwa Kualitas Pelayanan Kesehatan Posyandu Balita di Desa Sudah Kecamatan Malo Kabupaten Bojonegoro telah dilaksanakan dengan baik dan efektif. Dengan pelaksanaan Posyandu Balita di Desa Sudah memberikan akses tempat pelayanan yang mudah, kenyamanan tempat pelaksanaan, serta kerapian petugas dalam memberikan pelayanan. Pada indikator daya tanggap petugas juga telah merespon segala keluhan pasien dengan baik. Pada indikator jaminan Pemerintah Desa Sudah telah memberikan jaminan berupa kemanan pada pelaksanaan Posyandu Balita dan petugas juga telah bertanggungjawab dengan tugas masing-masing, seluruh pelayanan yang diberikan tersebut memberikan kepuasan kepada warga Desa Sudah. Namun, pada indikator kehandalan petugas masih ada yang kurang sigap dalam memberikan pelayanan, ada juga petugas yang masih keliru pada penulisan buku KMS dan ada timbangan berat badan yang masih rusak. Hal tersebut menyulitkan petugas kesehatan dalam memantau tumbuh kembang balita di Desa Sudah. Untuk itu petugas sebaiknya lebih menyadari tugas dan meminimalisir kesalahan pada saat memberikan pelayanan dan Pemerintah Desa untuk segera memperbaiki alat-alat yang rusak.

Kata Kunci: Kualitas, Posyandu Balita, Pelayanan Kesehatan 

Posyandu Toddlers is a government program that is generally found in Indonesia. Posyandu Toddlers aims to provide integrated health and child development services at the community level. The Bojonegoro Government together with the Bojonegeoro District Health Service are also intensifying the implementation of Posyandu Toddlers in the Bojonegoro Regency area, one of which is in Sudah Village, Malo District, Bojonegoro Regency. The aim of this research is to describe the quality of Posyandu Health Services for Toddlers in Sudah Village, Malo District, Bojonegoro Regency. This research uses a descriptive qualitative research method with a research focus using service quality indicators according to Zeithaml which include physical evidence, reliability, responsiveness, assurance and empathy. The results of the research show that the quality of Posyandu Health Services for Toddlers in Sudah Village, Malo District, Bojonegoro Regency has been implemented well and effectively. By implementing Posyandu Toddlers in the Village, it has provided easy access to service locations, comfort in the implementation location, and neatness of staff in providing services. In terms of responsiveness indicators, officers have also responded well to all patient complaints. In terms of guarantee indicators, the Already Village Government has provided guarantees in the form of security in the implementation of Posyandu Toddlers and the officers have also been responsible for their respective duties, all the services provided have provided satisfaction to the residents of Sudah Village. However, in terms of reliability indicators, there are still some officers who are less alert in providing services, there are also officers who still make mistakes when writing KMS books and there are weight scales that are still damaged. This makes it difficult for health workers to monitor the growth and development of toddlers in Already Village. For this reason, officers should be more aware of their duties and minimize errors when providing services and the Village Government should immediately repair damaged equipment.

Keywords: Quality, Posyandu Toddlers, Health Services