Implementasi Sistem Analisis Beban Kerja Berbasis Elektronik (E-ABK) di Kecamatan Pakal Kota Surabaya

Implementation of an Electronic-Based Workload Analysis System (E-ABK) in Pakal District, Surabaya City

Implementasi Sistem Analisis Beban Kerja Berbasis Elektronik (E-ABK) di Kecamatan Pakal, Kota Surabaya bertujuan untuk meningkatkan efisiensi dan efektivitas pengelolaan beban kerja pegawai dalam mendukung pelayanan publik. Penelitian ini bertujuan untuk mengetahui implementasi sistem Analisis Beban Kerja Berbasis Elektronik (E-ABK) di Kecamatan Pakal Kota Surabaya. Penelitian ini menggunakan metode deskriptif dengan pendekatan kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Fokus penelitian menggunakan empat indikator keberhasilan implementasi E-Government: coordination, cooperation, responsibility sharing, communication. Hasil penelitian menunjukkan bahwa meskipun website E-ABK membantu dalam pengelolaan dan perhitungan analisis beban kerja, tetapi masih terdapat kendala dalam penggunaannya. Coordination, koordinasi cukup baik tetapi masih kurang efektif karena perbedaan tingkat pemahaman pegawai yang menjadi menghambat proses koordinasi. Cooperation, kerja sama dengan antar pihak terkait sudah berjalan baik. Responsibility sharing, pembagian tanggung jawab atau beban kerja sudah sesuai dengan tugas masing-masing. Communication, komunikasi terbuka terkait implementasi website E-ABK masih terdapat kendala, terutama dalam penyampaian informasi yang belum efektif dan perbedaan tingkat pemahaman pegawai

Implementation of an Electronic-Based Workload Analysis System (E-ABK) in Pakal District, Surabaya City aims to increase the efficiency and effectiveness of employee workload management in supporting public services. This research aims to determine the implementation of the Electronic Based Workload Analysis (E-ABK) system in Pakal District, Surabaya City. This research uses a descriptive method with a qualitative approach with data collection techniques through interviews, observation and documentation. The research focus uses four factors for the success of E-Government implementation: coordination, cooperation, responsibility sharing, communication. The research results show that although the E-ABK website helps in managing and calculating workload analysis, there are still obstacles in its use. Coordination, coordination is quite good but still less effective due to differences in the level of understanding of employees which hinders the coordination process. Cooperation, cooperation between related parties has been going well. Responsibility sharing, the division of responsibilities or workload is in accordance with each task. Communication, open communication regarding the implementation of the E-ABK website still has obstacles, especially in the ineffective delivery of information and differences in the level of employee understanding