Efektivitas Penggunaan Aplikasi Terpadu Informasi Naskah Administrasi (ASTINA) Polri Dalam Pengelolaan Arsip: Studi Kasus di Polres Malang.

The Effectiveness of using the Integrated Administrative Document Information Application (ASTINA) Polri in Archive Management: A Case Study at the Polres Malang.

Penelitian ini dilatarbelakangi oleh penerapan Aplikasi Terpadu Informasi dan Naskah Administrasi (ASTINA) dalam mendukung transformasi digital di Kepolisian Negara Republik Indonesia (Polri). Penelitian ini bertujuan menganalisis efektivitas penggunaan aplikasi ASTINA dalam pengelolaan arsip di Polres Malang berdasarkan teori Unified Theory of Acceptance and Use of Technology (UTAUT). Metode penelitian yang digunakan adalah deskriptif dengan pendekatan kualitatif dengan teknik pengambilan data melalui wawancara semi-terstruktur, observasi, dan dokumentasi. Informan penelitian sebanyak lima (5) orang sesuai dengan fokus penelitian, yaitu pengguna aplikasi ASTINA. Analisis data dilakukan melalui tahap reduksi data, penyajian data, verifikasi data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa penggunaan aplikasi ASTINA Polri dalam pengelolaan arsip telah berjalan efektif berdasarkan konstruk performance expectancy, effort expectancy, social influence, dan facilitating conditions pada model UTAUT. Efektivitas tersebut didukung oleh sosialisasi dan bimbingan teknis, ketersediaan infrastruktur yang memadai, serta dukungan teknis yang responsif. 

This research was motivated by the implementation of the Integrated Information and Administrative Documents Application (ASTINA) to support digital transformation within the Indonesian National Police (Polri). The study aimed to analyze the effectiveness of the ASTINA application in records management at Malang Police Resort (Polres Malang) based on the Unified Theory of Acceptance and Use of Technology (UTAUT). This study employed a descriptive qualitative approach, with data collected through semi-structured interviews, observations, and documentation. The research involved five informants selected according to the research focus, namely users of the ASTINA application. Data were analyzed through the stages of data reduction, data display, data verification, and conclusion drawing. The findings indicate that the implementation of the ASTINA application in records management has been effective based on the UTAUT constructs of performance expectancy, effort expectancy, social influence, and facilitating conditions. This effectiveness is supported by socialization and technical guidance, adequate infrastructure, and responsive technical support.