Implementasi Program Response Time 7 Menit Layanan Pemadaman Gratis (ROTI 7 LAPIS) Pada Rayon  IV - Wiyung Dinas Pemadam Kebakaran Dan Penyelamatan Kota Surabaya

Implementation of the 7-Minute Response Time Program for Free Firefighting Services (ROTI 7 LAPIS) at Rayon IV - Wiyung, Surabaya City Fire and Rescue Department

Penelitian ini bertujuan untuk mendeskripsikan implementasi Program Response Time 7 Menit Layanan Pemadaman Gratis (ROTI 7 LAPIS) pada Rayon IV – Wiyung, Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya. Program ini merupakan inovasi pelayanan publik berbasis waktu tanggap, yang bertujuan untuk meningkatkan efektivitas dan efisiensi dalam penanganan kebakaran melalui target waktu tiba maksimal tujuh menit setelah laporan diterima oleh Command Center 112.

Penelitian ini menggunakan metode deskriptif kualitatif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Teori implementasi kebijakan Van Meter dan Van Horn digunakan sebagai pendekatan analisis, mencakup enam variabel utama: standar dan sasaran kebijakan, sumber daya, karakteristik organisasi pelaksana, komunikasi antarorganisasi, disposisi pelaksana, serta lingkungan sosial, ekonomi, dan politik.

Hasil penelitian menunjukkan bahwa implementasi program ROTI 7 LAPIS di Rayon IV telah berjalan cukup efektif. Petugas memahami dan menjalankan standar operasional dengan baik, serta menunjukkan komitmen tinggi dalam pelaksanaan tugas. Namun, keterbatasan jumlah personel aktif dan kondisi beberapa unit kendaraan yang sudah tidak optimal menjadi hambatan dalam pemenuhan target waktu respon secara konsisten. Komunikasi antarorganisasi dinilai efektif, didukung oleh sistem digital seperti Command Center 112 dan media koordinasi lintas instansi. Faktor lingkungan seperti kepadatan pemukiman dan akses jalan sempit masih menjadi tantangan, meskipun dukungan politik, sosial, dan partisipasi masyarakat tergolong kuat.

Kata kunci: Implementasi, ROTI 7 LAPIS, Kebijakan Publik, Pemadam Kebakaran, Surabaya

This study aims to describe the implementation of the 7-Minute Response Time Free Firefighting Service Program (ROTI 7 LAPIS) at Rayon IV – Wiyung, Surabaya City Fire and Rescue Department. This program is a public service innovation based on rapid response time, intended to enhance the effectiveness and efficiency of fire emergency handling by targeting a maximum arrival time of seven minutes after a report is received by Command Center 112.

The study employs a qualitative descriptive method, with data collected through interviews, observations, and documentation. The policy implementation theory by Van Meter and Van Horn serves as the analytical framework, encompassing six main variables: policy standards and objectives, resources, characteristics of implementing organizations, inter-organizational communication, implementers’ disposition, and the social, economic, and political environment.

The findings indicate that the implementation of the ROTI 7 LAPIS program at Rayon IV has been relatively effective. Personnel understand and adhere to operational standards well and demonstrate a strong commitment to carrying out their duties. However, limitations in the number of active personnel and suboptimal conditions of several vehicles hinder consistent achievement of the response time target. Inter-organizational communication is considered effective, supported by digital systems such as Command Center 112 and cross-agency coordination platforms. Environmental factors, such as high residential density and narrow access roads, remain challenges, although political and social support, as well as community participation, are relatively strong.

Keywords: Implementation, ROTI 7 LAPIS, Public Policy, Fire Department, Surabaya