PENGARUH DIGITAL LEADERSHIP, MANAGEMENT INFORMATION SYSTEM (TNDE), ARTIFICIAL INTELLIGENCE PERSONAL ASSISTANCE DAN EMPLOYEE’S CYBERLOAFING TERHADAP EMPLOYEE PERFORMANCE (Studi Pada Airport Administration Departement PT Angkasa Pura I Kantor Cabang Bandar Udara Juanda Surabaya).

THE INFLUENCE OF DIGITAL LEADERSHIP, MANAGEMENT INFORMATION SYSTEM (TNDE), ARTIFICIAL INTELLIGENCE PERSONAL ASSISTANCE AND EMPLOYEE'S CYBERLOAFING ON EMPLOYEE PERFORMANCE (Study at the Airport Administration Department of PT Angkasa Pura I, Juanda Airport Surabaya Branch Office).

Penelitian ini membahas tentang kinerja karyawan pada Airport Administation Departement PT Angkasa Pura I Kantor Cabang Bandar Udara Juanda, serta menganalisis pengaruh digital leadership, management information system (tata naskah dinas elekonik), artificial intelligence personal assistance dan employees’ cyberloafing. Objek penelitian ini adalah karyawan Airport Administration Departement PT Angkasa Pura I Kantor Cabang Bandar Udara Juanda Surabaya dan teknik pengumpulan data pada penelitian ini adalah menggunakan sampel jenuh. Total responden pada penelitian ini berjumlah 30 orang dengan penyebaran kuisoner secara langsung. Penelitian ini termasuk dalam jenis penelitian kuantitatif dengan menggunakan teknik analisis data berupa structural equation modelling pada software SmartPLS versi 4.0.9.6 Hasil penelitian yang didapat yakni digital leadership berpengaruh positif signifkan terhadap employee performance, management information system (tnde) berpengaruh positif signifikan terhadap employee performance, artificial intelligence personal assistance berpengaruh positif signifikan terhadap employee performance, dan sementara itu employees’ cyberloafing berpengaruh negatif signifikan terhadap employee performance. Selanjutnya hubungan antara digital leadership, management information system (tata naskah dinas elekonik), artificial intelligence personal assistance, dan employees’ cyberloafing bersama-sama berpengaruh positif terhadap employee performance.

Implikasi manajerial dari penelitian yakni mengembangkan kepemimpinan digital melalui pelatihan dan penerapan teknologi pada perusahaan, meningkatkan kualitas dan mengintegrasikan sistem informasi manajemen tata naskah dinas elektronik, juga mengimplementasikan teknologi asisten pribadi berbasis artificial intelligence, serta membuat kebijakan dan memberikan pengendalian terkait cyberloafing. Penelitian ini dapat menjadi rujukan bagi pimpinan perusahaan dalam meningkatkan kinerja karyawan dari penerapan digital leadership, management information system (tata naskah dinas elekonik), artificial intelligence personal assistance, dan employees’ cyberloafing kepada karyawan Airport Administation Departement PT Angkasa Pura I Kantor Cabang Bandar Udara Juanda Surabaya.

The study discusses the performance of employees at the Airport Administration Department of PT Space Pura I of Juanda Airport Branch, as well as analyses the impact of digital leadership, management information system (electronic service scripting), artificial intelligence personal assistance and employees’ cyberloafing. The object of this research is an employee of the Airport Administration Department of PT Space Pura I of the Juanda Surabaya Airport Branch Office and the data collection technique in this study is using saturated samples. The total number of respondents in this study was 30 people with the direct dissemination of the questionnaire. This research is part of the type of quantitative research using data analysis techniques such as structural equation modelling on SmartPLS software version 4.0.9.6 The results of the study are that digital leadership has a significant positive impact on employee performance, management information system (electronic service scripting) has a major positive effect on employees performance, artificial intelligence personal assistance has an important positive impact upon employees performance and, meanwhile, employees’ cyberloafing have a significant negative impact on employer performance.

The managerial implications of the research include developing digital leadership through training and application of technology to companies, improving the quality and integration of electronic script management information systems, also implementing artificial intelligence-based personal assistant technology, as well as making policies and providing controls related to cyberloafing. This research can be a reference for company leaders in improving employee performance from the application of digital leadership, management information system (electronic service scripting), artificial intelligence personal assistance, and employees’ cyberloafing to employees of Airport Administration Department PT Angkasa Pura I Office Branch of Juanda Airport Surabaya.