GAMBARAN STANDAR PELAYANAN MINIMAL INSTALASI GIZI DAN KEPUASAN PELAYANAN MAKANAN PASIEN DI RUANG PERAWATAN URANUS RSUD SIDOARJO BARAT

DESCRIPTION OF MINIMUM SERVICE STANDARDS FOR NUTRITION INSTALLATION AND PATIENT FOOD SERVICE SATISFACTION IN URANUS TREATMENT ROOM, WEST SIDOARJO REGIONAL HOSPITAL

Rumah Sakit Umum Daerah Sidoarjo Barat merupakan institusi penyedia pelayanan kesehatan, salah satunya pelayanan gizi. Pelayanan gizi yang diberikan oleh Rumah Sakit Umum Daerah Sidoarjo Barat mencakup pelayanan makanan pasien sesuai dengan kebutuhan gizi pasien tersebut. Pelayanan gizi mempengaruhi kepuasan pasien dan diberikan secara minimal sesuai Standar Pelayanan Minimal Instalasi Gizi. Standar Pelayanan Minimal Instalasi Gizi terdiri dari tiga aspek, yaitu ketepatan diet (100%), ketepatan waktu distribusi makanan (≥90%), dan sisa makanan (≤20%). Penelitian ini bertujuan untuk mendeskripsikan ketepatan diet, mendeskripsikan ketepatan waktu distribusi makanan, mengetahui sisa makanan, dan mendeskripsikan kepuasan pelayanan makanan pasien di ruang perawatan uranus RSUD Sidoarjo Barat.

Penelitian ini merupakan penelitian kuantitatif deskriptif dengan pendekatan cross-sectional. Metode penentuan responden adalah total sampling dengan kriteria inklusi dan eksklusi, sehingga didapatkan 43 responden. Penelitian dilakukan melalui pengamatan dan wawancara selama 10 hari pada bulan Agustus 2024. Observasi dilakukan untuk mengumpulkan data standar pelayanan minimal instalasi gizi. Sedangkan, wawancara untuk mengumpulkan data kepuasan pelayanan makanan pasien. Hasil data dianalisis menggunakan teknik univariat. Hasil penelitian menunjukkan hasil rata-rata ketepatan diet 99,3%; ketepatan waktu distribusi makanan sebesar 74,7%; dan sisa makanan pasien sebesar 22%. Sedangkan, hasil wawancara kepuasan pelayanan makanan pasien menunjukkan 79,1% puas dan 20,9% sangat puas.

Kesimpulan dari hasil analisis tersebut adalah pelaksanaan Standar Pelayanan Minimal Instalasi Gizi di ruang perawatan uranus Rumah Sakit Umum Daerah Sidoarjo Barat belum memenuhi Standar Pelayanan Minimal Instalasi Gizi yang ditetapkan oleh Kementerian Kesehatan Republik Indonesia. Namun, rata-rata pasien puas pada pelayanan makanan rumah sakit.

           West Sidoarjo Regional General Hospital offers health services, including food services for patients according to their nutritional needs. These services aim to enhance patient satisfaction and comply with the Minimum Service Standards of the Nutrition Installation. The Minimum Service Standards of the Nutrition Installation consist of three aspects, such as diet accuracy (100%), timeliness of food distribution (≥90%), and food waste (≤20%). This study aims to describe the diet accuracy, describe the timeliness of food distribution, find out food waste, and describe the satisfaction of patient food services in the Uranus treatment room at West Sidoarjo Regional Hospital.

                This study is a descriptive quantitative study that uses a cross-sectional approach. Respondents were selected using total sampling with specific inclusion and exclusion criteria, resulting in 43 respondents. The study was conducted through observation and interviews for 10 days in August 2024. Data on minimum service standards for the nutrition installation was collected through observations, while interviews assessed patient satisfaction with food services. The results were analyzed using univariate techniques. The study showed an average result of 99.3% diet accuracy; 74.7% food distribution timeliness; and 22% patient food waste. Meanwhile, the results of the patient food service satisfaction interview showed that 79.1% were satisfied and 20.9% were very satisfied.

              The analysis concludes that the Uranus treatment room at West Sidoarjo Regional General Hospital does not meet the Minimum Service Standards for Nutrition Installation set by the Ministry of Health of Indonesia and patients are generally satisfied with the hospital's food service.