EVALUASI USABILITY PADA WEBSITE FAKULTAS TEKNIK UNIVERSITAS NEGERI SURABAYA DENGAN MENGGUNAKAN METODE WEBSITE USABILITY EVALUATION (WEBUSE)

USABILITY EVALUATION ON THE WEBSITE OF THE FACULTY OF ENGINEERING STATE UNIVERSITY OF SURABAYA USING THE WEBSITE USABILITY EVALUATION (WEBUSE) METHOD

Fakultas Teknik Universitas Negeri Surabaya sedang berusaha untuk meningkatkan kualitas kegunaan dan pelayanan akademik. Salah satunya yaitu website Fakultas Teknik. Website ini memiliki banyak informasi yang berkaitan dengan Fakultas Teknik seperti profil, kalender akademik, berita, prestasi, dll. Website Fakultas Teknik ini diharapkan dapat memudahkan para pengguna yaitu mahasiswa ataupun masyarakat umum dalam mencari suatu informasi yang dibutuhkan. Penelitian ini menggunakan metode Website Usability Evaluation Tools (WEBUSE). Jenis penelitian yang digunakan dalam skripsi ini adalah metode kuantitatif. Penelitian ini mendapatkan 151 responden yang mana tersebar di berbagai program studi di Fakultas Teknik yang merupakan pengunjung website untuk keperluan perkuliahan. Berdasarkan evaluasi website Fakultas Teknik Universitas Negeri Surabaya dari segi usability menggunakan metode WEBUSE didapatkan jumlah point usability 0,58 (moderate). Nilai tersebut menunjukkan bahwa website Fakultas Teknik ini termasuk kedalam kategori sedang yang berarti masih terdapat beberapa permasalahan sehingga diperlukan penelitian lebih lanjut agar permasalahan tersebut bisa teratasi. Dimensi usability yang berperan penting berdasarkan hasil olah data kuesioner yaitu content, organization and readability dan user interface design, karena dua hal tersebut merupakan sesuatu yang penting keberadaannya dalam mencari informasi dan kenyamanan dalam menggunakannya. Rekomendasi yang diusulkan berdasarkan permasalahan usability sebanyak 10 rekomendasi yaitu tentang update informasi, pemberian akses bertanya ke pengelola website, fitur di navbar dikurangi agar efektif, konten disortir dan dipadatkan dibuat satu section, link dibuat satu card bukan hanya judulnya saja yang bisa diklik, diberikan pilihan 2 bahasa saja yaitu bahasa indonesia dan inggris, pagination dibuat responsive, mendesain ulang agar telihat modern dan layout terlihat rapi, ditambahkan botton yang bewarna sehingga lebih menarik, dibagian navigasi dibuat dropdown.

The Faculty of Engineering, State University of Surabaya is trying to improve the quality of academic usability and services. One of them is the website of the Faculty of Engineering. This website has a lot of information related to the Faculty of Engineering such as profiles, academic calendar, news, achievements, etc. The Faculty of Engineering's website is expected to make it easier for users, namely students or the general public, to find the information they need. This study uses the Website Usability Evaluation Tools (WEBUSE) method. The type of research used in this thesis is a quantitative method. This research obtained 151 respondents who were spread across various study programs in the Faculty of Engineering who were website visitors for lecture purposes. Based on the evaluation of the website of the Faculty of Engineering, Surabaya State University in terms of usability using the WEBUSE method, the number of usability points is 0.58 (moderate). This value indicates that the Faculty of Engineering's website is included in the medium category, which means there are still some problems so further research is needed so that these problems can be resolved. The dimensions of usability that play an important role based on the results of processing the questionnaire data are content, organization and readability and user interface design, because these two things are important in finding information and comfortable using it. The recommendations proposed based on usability problems consist of 10 recommendations, namely updating information, granting access to ask questions to website managers, reducing features on the navbar to make it effective, content is sorted and compressed, one section is made, links are made in one card, not only the title can be clicked, options are given. Only 2 languages, namely Indonesian and English, made the pagination responsive, redesigned it to make it look modern and the layout looks neat, added colored bottons to make it more attractive, made a dropdown in the navigation section.