ANALISIS STUDI MODEL UTAUT (Unified Theory of Acceptance and Use of Technology) SISTEM INFORMASI PERIJININAN KESEHATAN SiJiOnline DI KOTA PROBOLINGGO

ANALYSIS OF THE UTAUT (Unified Theory of Acceptance and Use of Technology) MODEL STUDY ON THE SiJiOnline HEALTH LICENSING INFORMATION SYSTEM IN PROBOLINGGO CITY

This study examines the implementation of the SiJiOnline Health Licensing Information System by the Probolinggo City Health Office using the Unified Theory of Acceptance and Use of Technology (UTAUT) framework. The main issue addressed is the need to optimize digital systems in the licensing process for health personnel and facilities to support effective and efficient public services. This research employs a qualitative approach with a case study method, collecting data through in-depth interviews, participatory observation, and documentation involving Health Office staff and SiJiOnline users. The findings indicate that, in terms of Performance Expectancy, SiJiOnline is perceived to improve work efficiency, accelerate the licensing process, and enhance user productivity. Regarding Effort Expectancy, the system still faces challenges such as a less intuitive interface and lack of technical training. In the aspect of Social Influence, there is positive encouragement from supervisors and colleagues that contributes to increased system adoption. However, Facilitating Conditions are not yet optimal due to limited technical support and infrastructure. Therefore, it is recommended that the local government improve the quality of user training and outreach (effort expectancy), expand and strengthen supporting infrastructure (facilitating conditions), and maintain organizational and leadership support (social influence) to sustain user motivation. This study provides valuable input for the development of digital public service systems based on technology evaluation.