ANALISIS TINGKAT KEPUASAN DAN PENERIMAAN MAHASISWA TERHADAP SIDIA DENGAN MENGGUNAKAN METODE EUCS DAN TAM
ANALYSIS OF STUDENTS' LEVEL OF SATISFACTION AND ACCEPTANCE TOWARDS SIDIA USING THE EUCS AND TAM METHODS
Di era globalisasi seperti saat ini, perkembangan teknologi di dunia pendidikan telah menciptakan berbagai fitur baru yang dapat membantu dalam proses kegiatan belajar mengajar. Salah satu implementasinya adalah E-learning, yang memungkinkan proses pembelajaran secara daring. Universitas Negeri Surabaya (UNESA) merealisasikan E-Learning khusus untuk mahasiswa pada tahun 2015 guna memfasilitasi kegiatan belajar mengajar menjadi lebih fleksibel karena materi yang ada di E-Learning UNESA dapat diakses kapanpun dan dimanapun, mudah dipahami, hemat energi, biaya dan juga waktu. Sejak tahun 2023, Dashboard Single Sign On UNESA (SSO UNESA) mengalami perubahan tampilan dan tools-tools. Salah satu fasilitas SSO yang mengalami perubahan yakni E-learning UNESA. Maka dari itu, penelitian ini bertujuan untuk melakukan analisis menyeluruh terhadap tingkat penerimaan dan kepuasan mahasiswa terhadap penggunaan SIDIA. Analisis ini akan dilakukan dengan menggunakan metode End user Computing Satisfaction (EUCS) dan Technology Acceptance Model (TAM). Proses pengumpulan data dilakukan dengan menyebarkan kuesioner kepada 100 responden. Berdasarkan hasil analisis yang telah dilakukan menggunakan metode EUCS, didapatkan hasil bahwasannya semua hipotesis diterima yaitu Content berpengaruh terhadap terhadap user satisfication, Accuracy berpengaruh terhadap user satisfication, Timeliness berpengaruh terhadap user satisfication, Format berpengaruh terhadap user satisfication, dan Ease of Use berpengaruh terhadap user satisfication. Hal ini menunjukkan bahwasannya pengguna puas dengan SIDIA. Sedangkan untuk metode TAM, juga didapatkan hasil bahwasannya semua hipotesis diterima yaitu Perceived Ease of Use (PEOU) berpengaruh terhadap Acceptance of IT, dan Perceived Ease of Use (PEOU) berpengaruh terhadap Acceptance of IT. Hal ini menunjukkan bahwasannya pengguna menerima penggunaan sistem SIDIA.
In the current era of globalization, technological developments in the world of education have created various new features that can help in the teaching and learning process. One implementation is E-learning, which enables the online learning process. Surabaya State University (UNESA) implemented E-Learning specifically for students in 2015 to facilitate teaching and learning activities to be more flexible because the material in UNESA E-Learning can be accessed anytime and anywhere, is easy to understand, saves energy, costs and time. Since 2023, the UNESA Single Sign On (SSO UNESA) Dashboard has changed its appearance and tools. One of the SSO facilities that has undergone changes is UNESA E-learning. Therefore, this research aims to conduct a comprehensive analysis of the level of student acceptance and satisfaction with the use of SIDIA. This analysis will be carried out using the End User Computing Satisfaction (EUCS) and Technology Acceptance Model (TAM) methods. The data collection process was carried out by distributing questionnaires to 100 respondents. Based on the results of the analysis carried out using the EUCS method, the results obtained were that all hypotheses were accepted, namely Content had an effect on user satisfaction, Accuracy had an effect on user satisfication, Timeliness had an effect on user satisfication, Format had an effect on user satisfication, and Ease of Use had an effect on user satisfication . This shows that users are satisfied with SIDIA. Meanwhile, for the TAM method, the results also showed that all hypotheses were accepted, namely Perceived Ease of Use (PEOU) had an effect on Acceptance of IT, and Perceived Ease of Use (PEOU) had an effect on Acceptance of IT. This shows that the user accepts the use of the SIDIA system.