Pengaruh Percieved Organizational Support Terhadap Adaptive Performance melalui Job Crafting dan Work Engagement sebagai variabel mediasi pada karyawan Bank Jatim Cabang Jombang

The Effect of Perceived Organizational Support on Adaptive Performance through Job Crafting and Work Engagement as mediating variables in employees of Bank Jatim Jombang Branch

Sumber daya manusia menjadi salah satu penentu penting dalam perkembangan global yang penuh persaingan. Organisasi perlu memperhatikan kualitas karyawannya, baik dari segi kualitas pengetahuan dan keterampilan, karir, dan tingkat kesejahteraan, untuk meningkatkan kinerja karyawan dan motivasi untuk memberikan segala kemampuannya dalam mencapai tujuan organisasi dengan adanya dukungan organisasi yang dirasakan. Dukungan yang diberikan organisasi akan berdampak pada kinerja adaptif. Untuk mencapai kinerja adaptif, perlu adanya variabel mediasi, yaitu job crafting dan work engagement. Penelitian ini menggunakan penelitian kuantitatif dengan subjek penelitian PT Jatim, karyawan Cabang Jombang. Jumlah sampel penelitian, yaitu 81 karyawan, ditentukan berdasarkan proportionate stratified random sampling. Untuk pengumpulan data menggunakan survei dengan menyebarkan kuesioner secara online. Hasil penelitian membuktikan bahwa perceived organizational support berpengaruh positif signifikan terhadap adaptive performance, perceived organizational support berpengaruh positif signifikan terhadap job crafting, perceived organizational support berpengaruh positif signifikan terhadap work engagement, job crafting tidak berpengaruh terhadap adaptive performance, work engagement berpengaruh positif signifikan terhadap adaptive performance,  Job crafting tidak memediasi pengaruh dukungan organisasi yang dirasakan pada kinerja adaptif, job crafting sebagian memediasi efek dukungan organisasi yang dirasakan pada kinerja adaptif.

Human resources become one of the important determinants in global developments which are full of competition. Organizations need to pay attention to the quality of their employees, both in terms of the quality of knowledge and skills, career, and level of welfare, to increase employee performance and motivation to give all their abilities in achieving organizational goals with the presence of perceived organizational support. The support provided by the organization will have an impact on adaptive performance. To achieve adaptive performance, it is necessary to have mediating variables, namely job crafting and work engagement. This study uses quantitative research with research subjects PT Jatim, Jombang Branch employees. The number of research samples, namely 81 employees, was determined based on proportionate stratified random sampling. For data collection using a survey by distributing questionnaires online. The results of the study prove that perceived organizational support has a significant positive effect on adaptive performance, perceived organizational support has a significant positive effect on job crafting, perceived organizational support has a significant positive effect on work engagement, job crafting does not affect adaptive performance, work engagement has a significant positive effect on adaptive performance, job crafting does not mediate the effect of perceived organizational support on adaptive performance, job crafting partially mediates the effect of perceived organizational support on adaptive performance.