SOCIAL INCLUSION OF SUROBOYO BUS TRANSPORTATION SERVICES FROM THE PERSPECTIVE OF THE ASSOCIATION OF WOMEN WITH DISABILITIES (HWDI) OF SURABAYA CITY
Inklusi sosial penyandang disabilitas di Kota Surabaya menggambarkan komitmen pemerintah dalam menciptakan tata kelola yang berkeadilan dan ramah bagi seluruh masyarakat, tanpa terkecuali. Kota Surabaya sebagai salah satu kota metropolitan dengan tingkat pembangunan yang tinggi telah berupaya menyediakan berbagai fasilitas yang mendukung pemenuhan hak penyandang disabilitas, seperti guiding block, ramp, braille, kursi prioritas, dan fasilitas lainnya. Namun dibalik capaian tersebut, masih terdapat kesenjangan antara regulasi yang telah dibuat dan praktik pelaksanaannya di lapangan. Berbagai temuan lapangan menunjukkan bahwa sebagian penyandang disabilitas terutama anggota Himpunan Wanita Disabilitas Indonesia (HWDI) Kota Surabaya, masih menghadapi kendala. Penelitian ini bertujuan untuk mendeskripsikan inklusi sosial pelayanan transportasi Suroboyo Bus di Kota Surabaya berdasarkan perspektif Himpunan Wanita Disabilitas Indonesia (HWDI) Kota Surabaya menggunakan prinsip-prinsip inklusi sosial World Bank (2022). Penelitian ini menggunakan metode kualitatif dengan pendekatan deskriptif. Teknik pengumpulan data dilakukan melalui observasi partisipatif, wawancara mendalam, dan dokumentasi. Teknik analisis data meliputi reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa inklusi sosial pelayanan transportasi Suroboyo Bus masih bersifat parsial. Secara positif, upaya Dinas Perhubungan Kota Surabaya dalam menyediakan fasilitas yang inklusif cukup memadai. Namun, terdapat kesenjangan antara regulasi, implementasi dan pengalaman nyata yang dirasakan oleh anggota Himpunan Wanita Disabilitas Indonesia di Kota Surabaya. Penelitian ini merekomendasikan untuk melaksanakan evaluasi infrastruktur secara bertahap dan mengikutsertakan organisasi penyandang disabilitas yang aktif menyuarakan hak-hak penyandang disabilitas
Kata Kunci: inklusi sosial, penyandang disabilitas, partisipasi, Himpunan Wanita Disabilitas Indonesia
Social inclusion of people with disabilities in Surabaya reflects the government's commitment to creating equitable and friendly governance for all citizens, without exception. As a metropolitan city with a high level of development, Surabaya has strived to provide various facilities that support the fulfillment of the rights of people with disabilities, such as guiding blocks, ramps, braille, priority seats, and other facilities. However, behind these achievements, there is still a gap between the regulations that have been made and their implementation in practice. Various field findings indicate that some people with disabilities, especially members of the Indonesian Women's Association of Disabled People (HWDI) of Surabaya City, still face obstacles. This study aims to describe the social inclusion of Suroboyo Bus transportation services in Surabaya City from the perspective of the Indonesian Women's Association of Disabled People (HWDI) of Surabaya City using the principles of social inclusion of the World Bank (2022). This study uses a qualitative method with a descriptive approach. Data collection techniques were carried out through participatory observation, in-depth interviews, and documentation. Data analysis techniques include data reduction, data presentation, and drawing conclusions. The results of the study indicate that social inclusion of Suroboyo Bus transportation services is still partial. Positively, the Surabaya City Transportation Agency's efforts to provide inclusive facilities are quite adequate. However, there is a gap between regulations, implementation, and the actual experiences of members of the Indonesian Association of Women with Disabilities in Surabaya. This study recommends conducting a phased infrastructure evaluation and involving organizations of persons with disabilities that actively advocate for the rights of persons with disabilities.
Keywords: social inclusion, people with disabilities, participation, Indonesian Association of Women with Disabilities