Pengaruh Perceived Organizational Support dan Work Environment terhadap Employee Performance melalui Employee Engagement

The Influence of Perceived Organizational Support and Work Environment on Employee Performance through Employee Engagement

Penelitian ini bertujuan untuk mempelajari pengaruh persepsi dukungan organisasi dan lingkungan kerja terhadap kinerja pegawai melalui keterikatan karyawan pada pegawai bank di kota Surabaya. Penelitian ini menggunakan jenis penelitian kausalitas yang menggunakan kuantitatif. Teknik pengambilan sampel yang digunakan adalah accidental sampling dengan jumlah responden sebanyak 85 orang pada pegawai bank yang ada di kota Surabaya. Analisis statistik yang digunakan dalam penelitian ini adalah Structural Equation Model (SEM) dengan dukungan software Smart PLS 3.3.3. Hasil penelitian menunjukkan bahwa lingkungan kerja berpengaruh positif dan signifikan terhadap keterikatan karyawan, keterikatan karyawan berpengaruh positif dan signifikan terhadap kinerja karyawan, lingkungan kerja berpengaruh tidak langsung terhadap kinerja karyawan melalui keterikatan karyawan karena keterikatan antar karyawan dapat meningkatkan kerjasama tim yang dapat menghasilkan kinerja tinggi. Perusahaan harus memperhatikan pengembangan lingkungan kerjanya untuk meningkatkan keterikatan dan meningkatkan kinerja.

This study aims to study the effect of perceived organizational support and work environment on employee performance through employee engagement at bank employees in the city of Surabaya. This study uses a type of causality research that uses quantitative. The sampling technique used is accidental sampling with the number of respondents as many as 85 people at bank employees in the city of Surabaya. The statistical analysis used in this study is the Structural Equation Model (SEM) with the support of Smart PLS 3.3.3 software. The result shows that work environment has positive and significant effect on employe engagement, employee engagement has positive and significant effect on employee performance, work environment has an indirect effect on employee performance through employee engagement because engagement among employees can improve their teamwork which is could high performance. The company must pay attention to develop their work environment to increase engagement and improve performance.