Peran Lingkungan Kerja Non Fisik Dan Sistem Reward Terhadap Kinerja Trainee Gen Z Di Section Pastry and Bakery Hotel BCR Surabaya 

The Role of Non-Physical Work Environment and Reward Systems on the Performance of Gen Z Trainees in the Pastry and Bakery Section of Hotel BCR Surabaya 

Penelitian ini bertujuan untuk mengetahui: 1). Peran Lingkungan kerja non fisik 2). Sistem reward dan 3). Interaksi antara lingkungan kerja non fisik dan sistem reward terhadap kinerja Trainee Gen Z di Section Pastry and Bakery Hotel BCR Surabaya. Jenis penelitian ini adalah penelitian kuantitatif, dengan metode asosiatif. Data yang di gunakan adalah data primer yang diperoleh dari responden melalui penyebaran kusioner kepada 30 trainee. Teknik analisis data yang digunakan adalah analisis regresi linear berganda, uji asumsi klasik, dan uji hipotesis. Hasil penelitian menunjukkan bahwa: 1). Lingkungan kerja non fisik memiliki pengaruh signifikan terhadap kinerja trainee, dengan nilai signifikansi 0,000 dan t-hitung 5,242. 2). Sistem reward tidak menunjukkan pengaruh signifikan terhadap kinerja trainee, dengan nilai signifikansi 0,111, dan 3). terdapat interaksi signifikan antara lingkungan kerja non fisik dan sistem reward dalam meningkatkan kinerja trainee, dengan nilai F-hitung 26,740 dan nilai R2 sebesar 0,815 atau sebesar 81,5%, mempengaruhi kinerja trainee sedangkan sisanya sebesar 18,5% dipengaruhi variabel lain yang tidak disertakan dalam model ini. Dapat disimpulkan bahwa Lingkungan kerja non fisk berperan signifikan terhadap kinerja, sistem reward tidak berperan signifikan terhadap kinerja trainee dan terdapat interaksi yang signifikan antara lingkungan kerja non fisik dan sistem reward terhadap kinerja trainee. Ini menunjukkan pentingnya menciptakan lingkungan kerja yang mendukung dan sistem reward yang efektif untuk meningkatkan kinerja trainee Gen Z di industri perhotelan. Kata kunci: Lingkungan kerja non fisik, sistem reward, kinerja, trainee Gen Z, hotel. 

This research aims to analyze: 1) the role of the non-physical work environment, 2) the reward system, and 3) the interaction between the non-physical work environment and the reward system on the performance of Gen Z trainees in the Pastry and Bakery Section at Hotel BCR Surabaya. This study employs a quantitative approach with an associative method. The data used is primary data obtained from respondents through the distribution of questionnaires to 30 trainees. The data analysis techniques employed include multiple linear regression analysis, classical assumption tests, and hypothesis testing. The results of the study indicate that: 1) the non-physical work environment has a significant effect on trainee performance, with a significance value of 0.000 and a t-value of 5.242; 2) the reward system does not show a significant effect on trainee performance, with a significance value of 0.111; and 3) there is a significant interaction between the non-physical work environment and the reward system in enhancing trainee performance, with an F-value of 26.740 and an R² value of 0.815, indicating that 81.5% of trainee performance is influenced by these variables, while the remaining 18.5% is influenced by other variables not included in this model.In conclusion, the non-physical work environment plays a significant role in performance, the reward system does not significantly affect trainee performance, and there is a significant interaction between the non-physical work environment and the reward system on trainee performance. This highlights the importance of creating a supportive work environment and an effective reward system to enhance the performance of Gen Z trainees in the hospitality industry. Keywords: Non-physical work environment, reward system, performance, Gen Z trainees, hotel.