Inovasi Pelayanan Publik Melalui Aplikasi JALANTOL (Jatirenggo Pelayanan Terpadu Online) Di Desa Jatirenggo Kecamatan Glagah Kabupaten Lamongan

Public Service Innovation Through the JALANTOL Application (Jatirenggo Pelayanan Terpadu Online) in Jatirenggo Village, Glagah District, Lamongan Regency

Pemerintahan Desa Jatirenggo Kecamatan Glagah Kabupaten Lamongan sebagai upaya meningkatkan pelayanan publik yaitu dengan menghadirkan sebuah inovasi layanan aplikasi JALANTOL (Jatirenggo Pelayanan Terpadu Online). Aplikasi JALANTOL merupakan aplikasi berbasis website dan android yang dikembangkan untuk mendukung fasilitas pelayanan masyarakat secara online sistem. Namun dalam penerapannya masih terdapat masyarakat yang belum paham atau kebingungan terhadap layanan yang ada di aplikasi tersebut. Tujuan dari penelitian ini yaitu untuk menganlisis inovasi pelayanan publik melalui aplikasi JALANTOL di Desa Jatirenggo. Jenis penelitian yang digunakan ialah deskriptif dengan pendekatan kualitatif. Teori yang digunakan pada penelitian ini yaitu teori keberhasilan inovasi yang dikemukakan oleh Bugge et al., (2018) yang terdiri dari: : governance and innovation (tata kelola dan inovasi), sources of ideas for innovation (sumber ide untuk inovasi), innovation culture (budaya inovasi), capabilities and tools (kemampuan dan alat), objectives, outcomes, drivers, and obstacles (tujuan, hasil, pendorong,dan penghambat) serta collecting innovation data for single inovation (mengumpulkan data untuk inovasi tunggal). Hasil penelitian menunjukkan bahwa pada indikator tata kelola dan inovasi, pengembangan aplikasi JALANTOL telah sesuai aturan dan prosedur serta disosialisasikan kepada masyarakat. Indikator sumber ide berasal dari respons Kepala Desa terhadap kemajuan teknologi. Pada budaya inovasi, terlihat dari dukungan kepala desa dan peran aktif aparatur desa dalam mengatasi kendala implementasi. Indikator kemampuan dan alat menunjukkan sebagian besar staf dan warga mampu mengoperasikan aplikasi. Pada indikator tujuan, hasil, pendorong, dan penghambat, tujuan layanan tercapai meskipun terdapat kendala teknis seperti downtime server. Indikator pengumpulan data inovasi tunggal tercermin dari kerja sama lintas pihak serta pengembangan fitur dan tampilan aplikasi.

Kata kunci: Pelayanan Publik, Inovasi Pelayanan, Aplikasi JALANTOL.

The Village Government of Jatirenggo in Glagah district, Lamongan Regency has initiated efforts to enhance public services through the introduction of an innovative application called Jatirenggo Integrated Online Services (JALANTOL). This web- and Android-based platform was developed to facilitate various online community services, including administrative processes, promotion of local UMKM, news and announcements, complaint submissions, and an e-library. Despite these advancements, some residents still struggle to understand or navigate the features within the application. This study aims to analyze public service innovation through the implementation of the JALANTOL application in Jatirenggo Village. Employing a descriptive qualitative method, the research is grounded in the innovation success theory by Bugge et al. (2018), which includes six key indicators: governance and innovation, sources of ideas for innovation, innovation culture, capabilities and tools, objectives, outcomes, drivers and obstacles, and collecting innovation data for single innovation. The findings reveal that the development of JALANTOL aligns with governance standards and has been socialized to the public. The innovation stemmed from the Village Head's response to technological progress and the needs of a mobile population. The culture of innovation is evident through leadership support and active problem-solving by village officials. Additionally, most staff and residents have the skills to operate the system, supported by training and infrastructure improvements. The goals of the application are largely being met, as many residents have adopted it for public service use, despite persistent technical challenges such as server downtime. Collaboration with various stakeholders continues to improve the application through feature additions and interface updates.

Keywords: Public Service, Service Innovation, JALANTOL Application.