Kualitas Pelayanan Izin Penyelenggaraan Satuan Pendidikan Swasta Melalui Aplikasi Cerdas Layanan Perizinan Terpadu Untuk Publik (SiCantik Cloud) di Kabupaten Gresik

Service Quality of Private Education Unit Implementation Permit through Smart Application of Integrated Licensing Services for Public (SiCantik Cloud) in Gresik District

Perkembangan teknologi yang sangat pesat menuntut instansi agar dapat memberikan layananan yang praktis, dalam hal ini pemerintah mengupayakan adanya modernisasi pelayanan melalui e-government. E-government yang diterapkan oleh DPMPTSP Kabupaten Gresik yaitu SiCantik Cloud. Namun dalam pelaksanaanya masih ditemukannya beberapa kendala yakni aplikasi yang sering error, loaing lambat dan tidak dapat mendownload izin yang telah keluar pada akun pengguna. Dari kendala tersebut, penelitian ini bertujuan untuk menganalisis kualitas pelayanan izin penyelenggaraan satuan pendidikan swasta melalui aplikasi SiCantik Cloud. Jenis penelitian ini adalah deskriptif dengan pendekatan kualitatif. Fokus penelitian ini menggunakan teori Measuring the quality of e-government from the user perspective oleh Kozak (2018). Teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Hasil penelitian menunjukkan pada indikator ease of use, dapat mudah untuk diakses dalam mesin pencarian dengan didukung URL yang mudah untuk diingat. Indikator content and appearance of the information, SiCantik Cloud memiliki tampilan yang menarik dan mudah dimengerti oleh dan terdiri dari beberapa fitur. Indikator reliability, SiCantik Cloud dirasa sudah memberikan kemudahan iii bagi pengguna, namun terdapat kendala yang dialami yakni aplikasi yang sering error, loading yang lambat dan username serta password yang tidak kunjung terkirim pada email pengguna. Indikator citizen support, aplikasi SiCantik Cloud belum memiliki FAQ. Pada indikator trust/security, DPMPTSP Kabupaten Gresik menjamin keamanan data pengguna. Indikator support in completing forms, SiCantik Cloud mendukung adanya pengisian formulir secara otomatis. Saran yang diberikan meliputi meningkatkan sosialisasi SiCantik Cloud, memperbaiki fitur download dan menambahkan Fitur FAQ.

Kata Kunci : Kualitas Pelayanan, Pelayanan Izin Penyelenggaraan Satuan Pendidikan, E-government, SiCantik Cloud 

The rapid development of technology requires agencies to be able to provide practical services, in this case the government seeks modernization of services through e-government. E-government implemented by DPMPTSP Gresik Regency is SiCantik Cloud. However, in its implementation, there are still several obstacles, namely applications that often error, slow loaing and cannot download permits that have been issued on user accounts. From these obstacles, this study aims to analyze the quality of service for permits to operate private education units through the SiCantik Cloud application. This type of research is descriptive with a qualitative approach. The focus of this research uses the theory of Measuring the quality of e-government from the user perspective by Kozak (2018). Data collection techniques through interviews, observation, and documentation. The results showed that in the ease of use indicator, it can be easily accessed in search engines supported by URLs that are easy to remember. Indicators of content and appearance of the information, SiCantik Cloud has an attractive appearance and is easy to understand and consists of several features. Reliability indicators, SiCantik Cloud is considered to have provided convenience for users, but there are v obstacles experienced, namely applications that often error, slow loading and usernames and passwords that are not sent to user email. Citizen support indicators, the SiCantik Cloud application does not yet have an FAQ. In the trust/security indicator, DPMPTSP Gresik Regency guarantees the security of user data. Indicators of support in completing forms, SiCantik Cloud supports automatic form filling. Suggestions given include increasing the socialization of SiCantik Cloud, improving the download feature and adding an FAQ feature.

Keywords: Service Quality, Education Unit Implementation Permit Service, E-government, SiCantik Cloud