THE INFLUENCE OF JOB DEMAND ON WORK ENGAGEMENT THROUGH BURNOUT

Tujuan dari penelitian ini adalah untuk mengeksplorasi burnout, work enagement dan job demand diantara pekerja debt collector. Total populasi karyawan yang tersedia (N= 32) pada Consumer Collection and Remedial Unit Bank Tabungan Negara Cabang Surabaya berpartisipasi dalam penelitian ini. Utrecht Work Engagement Scale, Maslach Burnout Inventory dan Job demand scale digunakan sebagai instrumen penelitian. Partial Least Square (PLS) dan didukung dengan aplikasi software SmartPLS 3.0 digunakan dalam analisis statistik. Hasil pengujian menunjukkan job demand memiliki pengaruh signifikan positif pada work engagement dan burnout. Sebaliknya, burnout tidak dapat berpengaruh pada work engagement serta tidak dapat memediasi pengaruh job demand pada work engagement. Meningkatkan job resources dan optimalisasi pengelolaan challenge demands merupakan rekomendasi yang ditawarkan dalam rangka meningkatkan employee engagement.

Kata kunci: burnout; challenge demands; job demand; job resources; work engagement

The aim of this research was to explore burnout, work engagement, and job demand among debt collector workers. The total available population of employees (N= 32) Consumer Collection and Remedial Unit Bank Tabungan Negara Cabang Surabaya participated in this study. Utrecht Work Engagement Scale, Maslach Burnout Inventory and Job demand scale were used as measuring instruments. Partial Least Square (PLS) and supported by SmartPLS 3.0 software were used as a statistical analysis. The result showed that job demand has significant positive effect on work engagement and burnout. On the contrary, burnout has no significant effect on work engagement and cannot mediated the effect of job demand on work engagement. Improved job resources and managing challenge demands are offered as recommendations to improve employee engagement.

Keywords: burnout; challenge demands; job demand; job resources; work engagement