Collaborative Governance Dalam Upaya Merespon Pengaduan Masyarakat Terkait Lalu Lintas

(Study pada Radio Suara Surabaya dan Kepolisian Resort Besar Kota Surabaya)

Collaborative Governance In Efforts to Respond to Community Complaints Regarding Traffic

(Study on Surabaya Voice Radio and Surabaya City Police Departement)

Kota Surabaya menjadi salah satu kota besar di Indonesia yang mempunyai permasalahan lalu lintas. Dalam mengatasi permasalahan lalu lintas, Kota Surabaya melaksanakan collaborative governance yang terjalin antara Radio Suara Surabaya, Polrestabes Kota Surabaya, serta masyarakat. Penelitian ini bertujuan untuk menganalisis bagaimana proses dari collaborative governance antara Radio Suara Surabaya dan Kepolisian Resort Kota Besar Surabaya dalam upaya merespon pengaduan masyarakat terkait lalu lintas di Kota Surabaya.

            Metode penelitian, deskriptif dengan pendekatan kualitatif. Fokus dalam penelitian ini menganalisis proses collaborative governance dengan menggunakan 5 (lima) indikator proses collaborative governance menurut Ansell and Gash (2007:228),.

            Hasil penelitian ini menunjukkan bahwa dari 5indikator proses collaborative governance menurut Ansell and Gash (2007:228) belum sepenuhnya berjalan dengan baik, masih terdapat tahapan yang masih belum dilaksanakan oleh para stakeholders, namun collaborative governance tetap dapat berjalan dengan baik sehingga tujuan yang dikehendaki dan telah disepakati dapat tercapai.

Kata Kunci: Pengaduan Masyarakat, Lalu Lintas, Collaborative Governance.

Surabaya City is one of the major cities in Indonesia which has traffic problems. In overcoming traffic problems, the City of Surabaya implements collaborative governance that is established between Radio Suara Surabaya, Surabaya City Polrestabes, and the community. This study aims to analyze how the process of collaborative governance between Radio Suara Surabaya and Surabaya City Police Resort in an effort to respond to public complaints related to traffic in the city of Surabaya.

            Research methods, descriptive with a qualitative approach. The focus in this study analyzes the collaborative governance process by using 5 (five) indicators of the collaborative governance process according to Ansell and Gash (2007: 228) ,.

            The results of this study indicate that of the 5indicators of the collaborative governance process according to Ansell and Gash (2007: 228) have not fully run well, there are still stages that have not been implemented by the stakeholders, but collaborative governance can still run well  so that the desired goals and has been agreed can be achieved.

          Keywords: Community Complaints, Traffic, Collaborative Governance.