EFEKTIVITAS KINERJA TIM RESCUE DINAS PEMADAM KEBAKARAN DAN PENYELAMATAN KOTA SURABAYA

EFFECTIVENESS OF THE PERFORMANCE OF THE RESCUE TEAM OF THE FIRE AND RESCUE SERVICE OF SURABAYA CITY

Surabaya sebagai kawasan metropolitan dengan risiko kebakaran tinggi menghadapi tantangan serius dalam respons kedaruratan. Program Response Time 7 Menit (Roti 7 Lapis) yang diimplementasikan untuk mempercepat respons Tim Rescue ternyata terkendala oleh infrastruktur permukiman padat, keterbatasan personel, dan partisipasi masyarakat yang rendah. Penelitian ini bertujuan untuk mendeskripsikan efektivitas kinerja Tim Rescue Dinas Pemadam Kebakaran dan Penyelamatan Kota Surabaya dalam menangani kedaruratan, khususnya dalam merespons insiden darurat. Penelitian menggunakan pendekatan kualitatif dengan metode studi kasus, mengumpulkan data melalui wawancara, observasi lapangan, dan dokumentasi. Hasil penelitian menunjukkan bahwa meskipun tim telah berhasil menangani berbagai kejadian dengan baik, kendala seperti infrastruktur jalan yang sempit dan keterbatasan personel masih memperlambat respons. Program Response Time 7 Menit (Roti 7 Lapis) berhasil mengurangi waktu respons rata-rata, meskipun tantangan seperti kemacetan dan koordinasi GPS masih perlu diperbaiki. Penelitian ini merekomendasikan peningkatan personel, penggunaan teknologi canggih, serta penguatan partisipasi masyarakat dalam mitigasi kedaruratan untuk meningkatkan efektivitas tim rescue di Surabaya. Kata kunci: Efektivitas Kinerja, Tim Rescue, Respons Kedaruratan, Kecepatan Respons.

As a metropolitan area facing significant fire risks, Surabaya encounters substan- tial challenges in emergency response. The Response Time 7 Minutes Program (Roti 7 Lapis), implemented to accelerate Rescue Team mobilization, confronts constraints including dense residential infrastructure, personnel shortages, and limited community participation. This study evaluates the operational effectiveness of Surabaya’s Fire and Rescue Service Rescue Team in emergency management, specifically examining emergency incident responsiveness. Employing a qualitative case study methodology, data were gathered through interviews, field observations, and documentation. Findings indicate that while the team has proficiently managed diverse incidents, persistent obstacles—particularly narrow roadways and insuffi- cient personnel—continue to impede response times. Although the Response Time 7 Minutes Program (Roti 7 Lapis) has reduced average response duration, chal- lenges such as traffic congestion and GPS coordination inefficiencies require fur- ther resolution. The study recommends personnel expansion, deployment of ad- vanced technology, and enhanced community engagement in emergency mitigation to optimize rescue team efficacy in Surabaya. Keywords: Operational Effectiveness, Rescue Team, Emergency Response, Re- sponse Speed.