ANALISIS APLIKASI SISTEM INFORMASI PENATAUSAHAAN PERBENDAHARAAN ONLINE (SIPPOL) BERBASIS PADA MANAJEMEN LAYANAN SPBE (STUDI PADA PEMERINTAH PROVINSI JAWA TIMUR)

ANALYSIS OF ONLINE TREASURY ADMINISTRATION INFORMATION SYSTEM (SIPPOL) APPLICATIONS BASED ON SPBE SERVICE MANAGEMENT (STUDY IN EAST JAVA PROVINCE GOVERNMENT)

Penelitian Analisis Aplikasi SIPPOL Berbasis Pada Manajemen Layanan SPBE (Studi Pada Pemerintah Provinsi Jawa Timur) dalam pelaksanaanya masih terdapat beberapa permasalahan, seperti pelatihan aplikasi SIPPOL hanya 1 kali melalui zoom meeting, lambatnya aplikasi SIPPOl, proses unlock data rumit, tidak adanya deadline pengerjaan SPJ, tidak adanya buku panduan/peraturan penerapan aplikasi SIPPOl. Menggunakan metode kualitatif dengan pendekatan deskriptif. Fokus penelitian berlandasan indikator Manajemen Layanan SPBE pada Perpres No.95 Tahun 2018 Tentang SPBE, terdiri pelayanan pengguna SPBE, pengoperasian layanan SPBE, pengelolaan aplikasi SPBE. Teknik pengumpulan data dengan observasi, wawancara, dokumentasi. Sedangkan, teknik analisis data berupa pengumpulan data, reduksi data, display data, verifikasi data. Hasil penelitian menunjukkan pelayanan keluhan layanan aplikasi SIPPOL kurang efektif, karena tidak adanya buku panduan mekanisme pelaporan keluhan serta mengatasi permasalahan layanan aplikasi SIPPOL. Pelayanan gangguan/masalah layanan aplikasi SIPPOL kurang efektif, karena loading terlalu lama seringkali ketika input dokumen SPJ/cek BKU. Pelayanan permintaan dan perubahan layanan aplikasi SIPPOL kurang efektif, karena fitur/menu perlu dilakukan perubahan. Pendayagunaan infrastruktur aplikasi SIPPOL kurang efektif, karena powerpoint penggunaan aplikasi SIPPOL tidak memadai dijadikan pedoman. Pendayagunaan infrastruktur aplikasi SIPPOL berupa kegiatan pelatihan/sosialisasi penerapan aplikasi SIPPOL juga kurang efektif. Pemeliharaan infrastruktur aplikasi SIPPOL efektif, dibuktikan kegiatan monev aplikasi SIPPOL dilakukan 1 bulan sekali. Pembangunan aplikasi SIPPOL efektif, dibuktikan menyiapkan akun setiap pengguna. Pembangunan aplikasi SIPPOL dengan merancang aplikasi SIPPOL sesuai kebutuhan bendahara SKPD juga efektif, dibuktikan desain menu/fitur aplikasi SIPPOL secara keseluruhan sesuai kebutuhan bendahara SKPD. Pengembangan aplikasi SIPPOL efektif, dibuktikan penambahan beberapa fitur/menu yang disesuaikan kebutuhan bendahara SKPD.

Study Analysis SIPPOL Application Based on Management SPBE Services (Studies in Government Province East Java) in nature implementation Still there is a number of problem, like training SIPPOL application only 1 time through zoom meeting, slow application SIPPOl, the data unlock process is complicated, no exists SPJ deadline, no exists book guidelines/regulations application application SIPPOl. Use method qualitative with approach descriptive. Focus study grounded indicator Management SPBE services in Presidential Decree No.95 of 2018 concerning SPBE, consisting service SPBE user, operation SPBE services, management SBE application. Data collection techniques with observation, interview, documentation. Meanwhile, technique data analysis in the form of data collection, data reduction, data display, data verification. Research results show service complaint service SIPPOL application is lacking effective, because No exists book guide mechanism reporting complaint as well as overcome problem service SIPPOL application. Service glitches/problems service SIPPOL application is lacking effective, because loading takes too long often when inputs SPJ documents/BKU checks. Service requests and changes service SIPPOL application is lacking effective, because necessary features/menus done change. Utilization infrastructure SIPPOL application is lacking effective, because powerpoint use the SIPPOL application does not adequate made guidelines. Utilization infrastructure the SIPPOL application in the form of activity training/socialization application the SIPPOL application is also lacking effective. Maintenance infrastructure SIPPOL application is effective, proven activity monev SIPPOL application is carried out 1 month once. Effective SIPPOL application development, proven prepare account every user. SIPPOL application development with designing SIPPOL application accordingly need SKPD treasurer is also effective, proven menu/feature design SIPPOL application online whole in accordance need SKPD treasurer. Development SIPPOL application is effective, proven addition a number of customized features /menus need SKPD treasurer.