PENGARUH BEBAN KERJA TERHADAP KINERJA KARYAWAN MELALUI KOMITMEN AFEKTIF SEBAGAI VARIABEL MEDIASI PADA PT BANK JATIM CABANG BOJONEGORO

THE EFFECT OF WORKLOAD ON EMPLOYEE PERFORMANCE THROUGH AFFECTIVE COMMITMENT AS A MEDIATION VARIABLE AT PT BANK JATIM BOJONEGORO BRANCH

PT Bank Jatim Cabang Bojonegoro merupakan salah satu kantor cabang Bank Jatim yang bergerak di bidang jasa perbankan dan berperan dalam memberikan layanan keuangan kepada masyarakat maupun sektor usaha serta mendukung kegiatan perekonomian daerah. Tujuan penelitian ini adalah untuk menganalisis pengaruh beban kerja terhadap kinerja karyawan, pengaruh beban kerja terhadap komitmen afektif, pengaruh komitmen afektif terhadap kinerja karyawan, serta peran komitmen afektif sebagai variabel mediasi dalam hubungan beban kerja terhadap kinerja karyawan pada PT Bank Jatim Cabang Bojonegoro. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik probability sampling melalui metode simple random sampling. Sampel penelitian ditentukan menggunakan rumus Slovin sehingga diperoleh 112 responden. Pengumpulan data dilakukan menggunakan kuesioner dan dianalisis menggunakan Partial Least Square–Structural Equation Modeling (PLS-SEM) dengan bantuan SmartPLS 4.0. Hasil penelitian menunjukkan bahwa beban kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, beban kerja berpengaruh positif dan signifikan terhadap komitmen afektif, komitmen afektif berpengaruh positif dan signifikan terhadap kinerja karyawan, serta komitmen afektif mampu memediasi pengaruh beban kerja terhadap kinerja karyawan pada PT Bank Jatim Cabang Bojonegoro.

Kata Kunci: Beban Kerja, Kinerja Karyawan, Komitmen Afektif, Perbankan, PLS-SEM

PT Bank Jatim Bojonegoro Branch is a branch of Bank Jatim, which operates in the banking sector and plays a role in providing financial services to the public, the business sector and supporting regional economic activities. The purpose of this study is to analyze the effect of workload on employee performance, the effect of workload on affective commitment, the effect of affective commitment on employee performance, and the role of affective commitment as a mediating variable in the relationship between workload and employee performance at PT Bank Jatim Bojonegoro Branch. This study used a quantitative approach with probability sampling techniques through simple random sampling. The research sample was determined using the Slovin formula, resulting in 112 respondents. Data were collected using a questionnaire and analyzed using Partial Least Squares–Structural Equation Modeling (PLS-SEM) with the help of SmartPLS 4.0. The results of the study show that workload has a positive and significant effect on employee performance, workload has a positive and significant effect on affective commitment, affective commitment has a positive and significant effect on employee performance, and affective commitment is able to mediate the effect of workload on employee performance at PT Bank Jatim Bojonegoro Branch.

KeyWords :  Affective Commitment, Banking, Employee Performance, PLS- SEM, Workload.