PENGARUH KNOWLEDGE MANAGEMENT DAN WORK-LIFE BALANCE TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR MELALUI JOB SATISFACTION DI SEKRETARIAT DAERAH KOTA SURABAYA

THE INFLUENCE OF KNOWLEDGE MANAGEMENT AND WORK-LIFE BALANCE ON ORGANIZATIONAL CITIZENSHIP BEHAVIOR THROUGH JOB SATISFACTION IN THE REGIONAL SECRETARIAT OF SURABAYA

Penelitian ini dilakukan dengan tujuan untuk menganalisis pengaruh Knowledge Management (KM) dan Work-Life Balance (WLB) terhadap Organizational Citizenship Behavior (OCB) melalui Job Satisfaction (JS) pada Sekretariat Daerah Kota Surabaya. Penelitian dilakukan dengan menyebarkan kuesioner terkait variabel KM, WLB, JS dan OCB kepada responden. Jumlah responden yang diambil sebanyak 192 orang dari 368 keseluruhan pegawai Sekretariat Daerah. Metode penelitian yang digunakan ialah Structural Equation Model Partial Least Square (SEM PLS) dan diolah melalui software Smart PLS 3. Hasil penelitian menunjukkan bahwa KM dan JS berpengaruh positif terhadap OCB, namun WLB tidak berpengaruh signifikan terhadap OCB. Terkait hubungan tidak langsung, JS berperan sebagai mediator antara hubungan KM dan OCB serta WLB dengan OCB. Diharapkan penelitian ini dapat menjadi bahan pertimbangan Pemerintah Kota Surabaya, Sekretariat Daerah dalam meningkatkan implementasi baik KM maupun WLB, guna meningkatkan OCB.

This research was conducted  with the aim of analyzing the influence of Knowledge Management (KM) and Work-Life Balance (WLB) on Organizational Citizenship Behavior (OCB) through Job Satisfaction (JS) at Surabaya City of Government, Regional Secretariat. The research was carried out by distributing questionnaires related to the KM, WLB, JS and OCB variables to respondents. The number of respondents taken was 192 people from 368 total of employees. Structural Equation Model Partial Least Square (SEM PLS) is used as methodology and the data processed using Smart PLS 3. The research results show that KM and JS have a positive effect on OCB, but WLB does not have a significant effect on OCB. Furthermore for indirect relationships, JS acts as a mediator for the relationship between KM and OCB and WLB and OCB. Hopefully, this research can be taken into consideration by Surabaya City of Government, Regional Secretariat in improving the implementation both of KM and WLB, in order to improving OCB.