Pengelolaan Kecemasan dan Ketidakpastian Individu Dalam Informasi Aktual COVID-19 (Fenomena Pada Mahasiswa Pertukaran Universitas Negeri Surabaya di Central China Normal University di Kota Wuhan, China)

Saat ini, pandemi COVID-19 tengah menyerang berbagai bangsa di belahan bumi melalui penularannya yang begitu mudah dan cepat sehingga menimbulkan kecemasan dan ketidakpastian dalam diri individu masyarakat. Pada saat informasi aktual virus ini dikabarkan sedang menyerang Kota Wuhan, kecemasan dan ketidakpastian dialami oleh mahasiswa-mahasiswa pertukaran UNESA di CCNU di Kota Wuhan. Saat mahasiswa-mahasiswa tersebut dievakuasi ke Pulau Natuna dan dipulangkan ke kota asalnya, ternyata mereka masih mengalami kecemasan dan ketidakpastian karena sikap penolakan dan stigma negatif dari masyarakat.

            Penelitian ini ditulis dengan teori AUM (Anxiety and Uncertainty Management) yang dikemukakan oleh William B. Gudykunst, 1993. Teori ini berbicara tentang bagaimana individu mengelola kecemasan dan ketidakpastian dalam situasi pandemi ini. Karena itu, peneliti menggunakan metode kualitatif dengan pendekatan fenomenologi.

            Hasil dari penelitian ini, individu dapat mengelola kecemasan dan ketidakpastian melalui Self-Concept, Motivation to Interact with Strangers, Reaction to Strangers, Situational Process dan Connection with Strangers.

Kata Kunci: COVID-19, Mahasiswa UNESA, Pengelolaan Kecemasan dan Ketidakpastian.

Currently, the COVID-19 pandemic is attacking various nations in the hemisphere through its transmission that is so easy and fast that it causes anxiety and uncertainty in individual communities. When the actual information of the virus was reportedly attacking Wuhan City, anxiety and uncertainty were experienced by UNESA exchange students at CCNU in Wuhan City. When the students were evacuated to Natuna Island and returned to their hometown, it turns out they still experience anxiety and uncertainty due to the attitude of rejection and negative stigma from the society.

            This research was written with the AUM (Anxiety and Uncertainty Management) theory put forward by William B. Gudykunst, 1993. This theory talks about how individuals manage anxiety and uncertainty in this pandemic situation. Therefore, researcher use qualitative methods with a phenomenological approach.

            The results of this research, individuals can manage anxiety and uncertainty through Self-Concept, Motivation to Interact with Strangers, Reaction to Strangers, Situational Process and Connection with Strangers.

Keywords: COVID-19, UNESA Exchange Students, Anxiety and Uncertain Management.