Pengaruh Role Overload Terhadap Organizational Citizenship Behavior Melalui Emotional Exhaustion Dan Dimoderasi Oleh Supervisor Autonomy Support Karyawan PT Kerta Rajasa Raya Mojokerto

The Effect of Role Overload on Organizational Citizenship Behavior Through Emotional Exhaustion and Moderation by Supervisor Autonomy Support Employees PT Kerta Rajasa Raya Mojokerto

Penelitian ini bertujuan untuk mengetahui dan menjelaskan pengaruh Role Overload terhadap Organizational Citizenship Behavior melalui Emotional Exhaustion dan dimoderasi oleh Supervisor Autonomy Support pada karyawan PT Kerta Rajasa Raya Mojokerto. Penelitian ini merupakan penelitian kausalitas dengan menggunakan pendekatan kuantitatif. Teknik pengambilan sampel menggunakan sampel jenuh dengan jumlah sampel 112 karyawan divisi HS 200 PT Kerta Rajasa Raya. Analisis statistik yang digunakan dalam penelitian ini adalah Partial Least Square (PLS) dengan bantuan software WarpPLS 8.0

Hasil penelitian menjelaskan bahwa Role Overload berpengaruh signifikan positif terhadap Organizational Citizenship Behavior, Role Overload berpengaruh signifikan positif terhadap Emotional Exhaustion, Emotional Exhaustion berpengaruh positif tapi tidak signifikan terhadap Organizational Citizenship Behavior, Emotional Exhaustion memediasi pengaruh Role Overload terhadap Organizational Citizenship Behavior, Supervisor Autonomy Support tidak memoderasi hubungan antara Role Overload terhadap Organizational Citizenship Behavior melalui Emotional Exhaustion.

Implikasi dari penelitian ini yang dapat diterapkan pada PT Kerta Rajasa Raya Mojokerto adalah mengoptimalkan bentuk apresiasi atau reward kepada karyawan yang telah bersedia mengimplementasikan Organizational Citizenship Behavior meskipun pada kondisi karyawan mengalami tuntutan beban kerja dan kelelahan emosional demi kemajuan bisnis perusahaan.

This study aims to determine and explain the effect of Role Overload on Organizational Citizenship Behavior through Emotional Exhaustion and moderated by Supervisor Autonomy Support for employees of PT Kerta Rajasa Raya Mojokerto. This research is a causality study using a quantitative approach. The sampling technique used a saturated sample with a total sample of 112 employees of the HS 200 division of PT Kerta Rajasa Raya. The statistical analysis used in this study is Partial Least Square (PLS) with the help of WarpPLS 8.0 software.

The results of the study explain that Role Overload has a significant positive effect on Organizational Citizenship Behavior, Role Overload has a significant positive effect on Emotional Exhaustion, Emotional Exhaustion has a positive but not significant effect on Organizational Citizenship Behavior, Emotional Exhaustion mediates the influence of Role Overload on Organizational Citizenship Behavior, Supervisor Autonomy Support does not moderate the relationship between Role Overload and Organizational Citizenship Behavior through Emotional Exhaustion.

The implication of this research that can be applied to PT Kerta Rajasa Raya Mojokerto is optimizing the form of appreciation or reward for employees who are willing to implement Organizational Citizenship Behavior even when employees experience workload demands and emotional exhaustion for the progress of the company's business.