IMPLEMENTASI SISTEM MANAJEMEN MUTU ISO 9001:2015 DI SMK NEGERI 1 SURABAYA

IMPLEMENTATION IN SYSTEM QUALITY OF MANAGEMENT ISO 9001:2015 AT STATE VOCATIONAL HIGH SCHOOL 1 SURABAYA 

Penelitian ini bertujuan untuk mendeskripsikan Implementasi Sistem Manajemen Mutu ISO 9001:2015 di SMK Negeri 1 Surabaya. Penelitian ini menggunakan pendekatan kualitatif dengan rancangan penelitian studi dokumentasi. Teknik pengambilan data penelitian ini melalui wawancara, observasi, dan studi dokumentasi dengan teknik analisis data menggunakan kondensasi data, penyajian data, dan penarikan simpulan. Lokasi penelitian ini di SMK Negeri 1 Surabaya dengan melakukan pengambilan data kepada manajemen sekolah. Hasil penelitian menunjukkan bahwa 1) SMKN 1 Surabaya telah menetapkan, mendokumentasikan, menerapkan dan memelihara SMM ISO di 9001 : 2015 dan meningkatkan mutunya secara terus menerus sesuai dengan persyaratann standar Sistem Manajemen Mutu ISO di 9001 : 2015; 2) Implementasi SMM ISO 9001:2015 meliputi survey permintaan dan kepuasan pelanggan kepada berapa stakeholder, melakukan rencana kerja, melakukan kontrol melalui audit internal, RTM, dan kontro audit eksternal oleh PT. Global Certification ISO; 3) Peran kepala sekolah dalam implementasi SMM ISO 9001:2015 adalah mengontrol pelaksanaan standarisasi ISO melalui koordinasi dengan WMM dan berperan dalam menggerakkan seluruh fungsi manajemen yang ada di sekolah. Kata Kunci: Implementasi, Sistem Manajemen Mutu, ISO 9001:2015

This study objective to describe Implementation in System Quality of Management ISO 9001:2015 at State Vocational High School 1 Surabaya. This study used a qualitative approach with a documentation study research design . The data collection technique for this research was through interviews, observation, and documentation studies with data analysis techniques using data condensation, data presentation, and drawing conclusions. Research location in SMK Negeri Surabaya by collecting data to school management. The research results show that 1) SMKN 1 Surabaya has determined, documented, implemented and maintained Quality Management System ISO 9001:2015 and continuously improve its quality in accordance with standard requirements Quality Management System ISO 9001:2015; 2) Implementation in System Quality of Management ISO 9001:2015 at SMK Negeri 1 Surabaya including demand and customer satisfaction surveys to stakeholders, carry out work plans, exercise control through internal audits, RTM, and external audit controls by PT. Global Certification ISO; 3) The role of Top Management at implementation in System Quality of Management ISO 9001:2015 is to control the implementation of ISO standardization through coordination with WMM and play a role in driving all management functions in schools Keyword: Implementation, Quality Management System, ISO 9001:2015