Efektivitas Pelayanan Pengaduan Gawat Darurat Melalui Pelayanan Call Center 112 Di Kabupaten Sidoarjo

Effectiveness Of Emergency Complaint Services Through Call Center 112 Services In Sidoarjo District

Pelayanan melalui Call Center 112 di Kabupaten Sidoarjo merupakan pusat untuk mengetahui keadaan Gawat Darurat. Masyarakat Kabupaten Sidoarjo masih belum mengetahui cara menggunakan layanan Call Center 112 terdapat Pank & Gosh Call untuk setiap harinya, kurangnay Kordinasi antara Pegawai Call Center dengah OPD (Organisasi Perangkat Daerah), sehingga bertujuan untuk Mendiskripsikan Efektivitas pelayanan Gawat Darurat melalui pelayanan Call Center 112 di Kabupaten Sidoarjo. Penelitian terkait Efektivitas pelayanan Pengaduan Gawat Darurat melalui Pelayanan Call Center 112 mengunakan metode pendekatan Deskriptif melalui metode kualitatif yang digunakan dalam mendapatkan data secara detail dan bermanfaat, sehingga Efektivitas Pelayanan Pengaduan Gawat Darurat melalui Call Center 112 Kabupaten Sidoarjo menggunakan teori pengukuran efektivitas menurut Duncan (dalam Hasanah Budi, 2018) yaitu : Mencapai tujuan, Integritas, dan Adaptasi. Hasil dari penelitian ini menghasilkan sebuah SOP (Standart Operasional Pelayanan) tindak Lanjut Gawat darurat dan Tidak Gawat Darurat dan Pamflet SOP (Standart Operasional Pelayanan) dan Punishment layanan. Kesimpulan dari Hasil Penelitian yaitu dalam indikator Pencapain tujuan yaitu dalam masih belum efekti, indikator Integrasi masih belum berjalan secara maksimal, indikator Adaptasi belum dapat dikatakan maksimal masih kurangnya kordinasi, sehingga terdapat saran dapat mengembangkan inovasi pelayanan pengaduan, mengadakan sosialisasi lanjutan dan dapat mengevaluasi kebutuhan pelayanan pengaduan Call Center 112.

people of Sidoarjo Regency still don't know how to use the Call Center 112 service, there are Pank & Gosh Calls for every day, there is a lack of coordination between Call Center Employees and OPD (Regional Apparatus Organizations), so it aims to Describe the Effectiveness of Emergency Services through Call Center 112 services in the District Sidoarjo. Research related to the Effectiveness of Emergency Complaints services through Call Center 112 Services uses a Descriptive approach method through qualitative methods used to obtain detailed and useful data, so that the Effectiveness of Emergency Complaints Services through Call Center 112 Sidoarjo Regency uses the theory of measurement of effectiveness according to Duncan (in Hasanah Budi, 2018), namely: Achieving goals, Integrity, and Adaptation. The results of this study resulted in an SOP (Service Operational Standard) follow-up for emergency and non-emergency care and an SOP (Service Operational Standard) pamphlet and service punishment. The conclusion from the research results is that the indicators of achieving the goals are still not effective, the integration indicators are still not running optimally, the adaptation indicators cannot be said to be optimal, there is still a lack of coordination, so there are suggestions for developing complaint service innovations, holding further socialization and being able to evaluate service needs Call Center complaints 112.