Inovasi Layanan Teman Dilan (Tuntaskan Perekaman KTP-el bagi Disabilitas dan Lansia) oleh Dinas Kependudukan dan Pencatatan Sipil Kabupaten Mojokerto

Teman Dilan Public Service Innovation (Complete The E-KTP Recording For Disabilities and Elderlies) by Department of Population and Civil Registration of Mojokerto Regency

Kelompok masyarakat rentan seperti penyandang disabilitas dan lansia seringkali sulit mengakses pelayanan publik, misalnya perekaman KTP-el. Oleh karena itu, Dinas Kependudukan dan Pencatatan Sipil Kabupaten Mojokerto menciptakan Inovasi Layanan Teman Dilan, yaitu layanan perekaman KTP-el di rumah bagi masyarakat rentan. Tujuan penelitian ini untuk menganalisis Inovasi Layanan Teman Dilan di Kabupaten Mojokerto. Penelitian ini berfokus pada Kriteria Inovasi menurut Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Nomor 91 Tahun 2021. Jenis penelitian yang digunakan yaitu deskriptif kualitatif. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Data dianalisis melalui reduksi data, penyajian data, dan disimpulkan. Hasil penelitian menunjukkan bahwa Inovasi Layanan Teman Dilan memiliki kebaruan yaitu perekaman KTP-el di rumah serta memiliki perbedaan prosedur dengan layanan perekaman KTP-el umum, tetapi terkendala kondisi medan. Pada indikator efektif, Inovasi Layanan Teman Dilan dapat meningkatkan kepemilikan KTP-el serta masyarakat puas dengan pelayanan, tetapi terdapat kendala jumlah petugas dan kondisi masyarakat. Inovasi ini bermanfaat dalam meningkatkan keakuratan data penduduk serta akses masyarakat terhadap program pemerintah, namun untuk bantuan sosial masih belum merata. Pada indikator mudah disebarkan, desain pelaksanaan inovasi ini dapat diadaptasi meskipun belum diterapkan lembaga lain dan penyebaran informasi inovasi ini melalui media sosial dan pemerintah desa. Berdasarkan indikator berkelanjutan, inovasi ini mampu diterapkan dalam jangka panjang didukung tersedianya anggaran, sarana dan prasarana. Saran utama yang diberikan yakni pemerintah perlu melakukan kontrol dan evaluasi secara berkala untuk meningkatkan kinerja Inovasi Layanan Teman Dilan.

Vulnerable groups such as people with disabilities and the elderly often find it difficult to access public services, such as e-KTP recording. Therefore, the Mojokerto District Population and Civil Registration Office created the Teman Dilan innovation, which is an at-home e-KTP recording service for vulnerable communities. This study aims to analyze the Teman Dilan Service Innovation in Mojokerto District based on Peraturan Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Number 91 of 2021 with indicators including has novelty, effective, useful, easy to spread, and sustainable. The type of research used is descriptive qualitative. Data were collected through observation, interviews, and documentation. Furthermore, the data were analyzed through data reduction, data presentation, and conclusions. The results showed that the Teman Dilan Service Innovation has a novelty, namely recording e-KTP at home and has a difference in procedures with general e-KTP recording services, but is still constrained by terrain conditions and internet network instability. On the effective indicator, the Teman Dilan innovation can increase the coverage of e-KTP ownership and the community is satisfied with the service, although there are constraints on the number of officers and community conditions. This innovation is useful in improving the accuracy of population data and community access to government programs, but social assistance is still uneven. On the easy to spread indicator, the design of this innovation implementation can be adapted even though it has not been implemented by other institutions and the dissemination of information on this innovation through social media and village governments. The Teman Dilan Service innovation based on sustainable indicators is able to be implemented in the long term supported by the availability of budget, facilities and infrastructure. The main suggestion given is that the government needs to carry out regular control and evaluation to improve the performance of the Teman Dilan Service Innovation.