Public service is a
very important element in government administration. The innovation made by the
Surabaya City Government and the Surabaya City Transportation Agency is related
to an online parking system called the TIJ Park and Ride. This service
innovation was created to solve the problem of increasing vehicle ownership in
the city of Surabaya which makes parking needs increase, but not followed by
additional parking lots. Parking on the road causes traffic movement to be
hampered, resulting in congestion, especially in the center of the city center
such as Jalan Wonokromo, Jalan Darmo, and Jalan Setail. The purpose of this
study is to describe the Public Service Innovation of the TIJ Park and Ride by
the Surabaya City Transportation Agency. The type of research used is
descriptive with a qualitative approach. The focus of research using important
aspects of innovation includes New Knowledge, New Ways, New Objects, New
Technologies, and New Inventions. Data collection techniques through
interviews, observation and documentation. Data analysis techniques used data
reduction, data presentation, and conclusions. The results showed that TIJ's
park and ride public service innovations were New Knowledge, the availability
of facilities for shifting modes of transportation so that there was no need to
wait by the roadside; The New Way, There are 8 special mode routes for people
who want to take public transportation to make it more orderly and safer; New
Object, There are 5 floors, there is a culinary center, shopping center, play
area, disabled friendly facilities, lactation room for mothers and children;
New Technology, Payment using e-payment, there are CCTV parking sensors and
CCTV surveillance, as well as STP for waste processing; New Discovery, 5th
Floor (outdoor) will be used for recreational rides to enjoy the "new icon"
of the Suroboyo Bridge from the top of the building and there is a basement
leading to the KBS entrance.
Keywords: Public Service, Service Innovation, Park and Ride