EFEKTIVITAS PENERAPAN APLIKASI OpenSID DALAM MENINGKATKAN PELAYANAN SURAT DI DESA KEMAMANG KECAMATAN BALEN KABUPATEN BOJONEGORO

THE EFFECTIVENESS OF IMPLEMENTING THE OpenSID APPLICATION IN ENHANCHING LETTER SERVICES IN KEMAMANG VILLAGE, BALEN SUB-DISTRICT, BOJONEGORO REGENCY

Efektivitas Penerapan Aplikasi OpenSID Dalam Meningkatkan Pelayanan Surat Di Desa Kemamang Kecamatan Balen Kabupaten Bojonegoro

Pemerintah Kabupaten Bojonegoro bersama KOMINFO Kabupaten Bojonegoro memberlakukan penggunaan aplikasi OpenSID sebagai bentuk layanan publik yang lebih baik, salah satunya di Desa Kemamang Kecamatan Balen Kabupaten Bojonegoro. Tujuan penelitian ini adalah untuk mendeskripsikan Efektivitas Penerapan Aplikasi OpenSID Dalam Meningkatkan Pelayanan Surat Di Desa Kemamang. Penelitian ini menggunakan metode penelitian kualitatif jenis deskriptif dengan fokus penelitian menggunakan pengukuran efektivitas menurut Subagyo yang meliputi ketepatan sasaran program, sosialisasi program, pencapaian tujuan program, dan pemantauan program. Hasil penelitian menunjukkan bahwa Program OpenSID di Desa Kemamang berhasil mencapai tujuan dan sasaran dengan efektif. OpenSID mempermudah akses dan meningkatkan kepuasan warga. Namun, sosialisasi belum efektif, sehingga partisipasi warga rendah. Perlu sosialisasi intensif dan melibatkan masyarakat. Pemantauan program perlu ditingkatkan untuk mengidentifikasi masalah dan meningkatkan kualitas program. Kendala maintenance aplikasi juga perlu ditangani untuk menjaga kinerja program. Dengan langkah-langkah tersebut, program OpenSID dapat lebih efektif dan optimal. Penerapan aplikasi OpenSID di Desa Kemamang tidak efektif dalam indikator sosialisasi dan pemantauan program. Tidak adanya sosialisasi kepada warga, menyebabkan ketidaktahuan tentang persyaratan pembuatan surat. Untuk itu Pemerintah Desa perlu terlibat aktif dalam sosialisasi dengan metode yang direncanakan sebelumnya. Pemantauan juga tidak efektif, menyebabkan kendala maintenance sistem. Untuk itu Pemerintah Desa perlu melakukan pemantauan berkala untuk mengatasi masalah dan meningkatkan efektivitas program.

Kata Kunci: Efektivitas, OpenSID, Pelayanan Surat

The Effectiveness of Implementing the OpenSID Application in Enhancing Letter Services in Kemamang Village, Balen Sub-district, Bojonegoro Regency

The Bojonegoro District Government, together with the Bojonegoro District Communication and Information Office (KOMINFO), has implemented the use of the OpenSID application as a means of providing better public services. One of the areas where this initiative is being carried out is in Kemamang Village, Balen Sub-district, Bojonegoro District. The aim of this research is to describe the Effectiveness of Implementing the OpenSID Application in Improving Document Services in Kemamang Village. This study employs a qualitative descriptive research method, focusing on effectiveness measurement based on Subagyo's criteria, which include program targeting accuracy, program socialization, program goal achievement, and program monitoring. The research findings indicate that the OpenSID Program in Kemamang Village has effectively achieved its goals and objectives. OpenSID has facilitated access and enhanced citizen satisfaction. However, the program's socialization aspect has not been effective, leading to low citizen participation. Intensive socialization involving the community is necessary. Program monitoring needs enhancement to identify issues and improve program quality. The challenge of application maintenance also requires attention to ensure program performance. By undertaking these measures, the OpenSID program can become more effective and optimal. The implementation of the OpenSID application in Kemamang Village is ineffective in terms of the socialization and program monitoring indicators. The lack of citizen engagement in socialization has resulted in a lack of awareness regarding document creation requirements. Therefore, the Village Government needs to actively participate in planned socialization methods. Ineffective monitoring has also led to system maintenance issues. Therefore, the Village Government should conduct regular monitoring to address problems and enhance program effectiveness.

Keywords: Effectiveness, OpenSID, Letter Services