Analisis Electronic Government Dalam Aplikasi Sistem Administrasi Berita Deso Dan Pelayanan Online Di Desa Kebon Agung Kecamatan Ploso Kabupaten Jombang

Electronic Government Analysis In Application Of Deso News Administration System And Online Services In Kebon Agung Village, Ploso District, Jombang Regency

Aplikasi E-Office SABDOPALON merupakan salah satu inovasi berbasis Electronic Government yang sengaja diciptakan untuk meningkatkan pelayanan publik pemerintah Kabupaten Jombang serta mewujudkan Kabupaten Jombang sebagai Smart City sehingga dapat mencerminkan pelayanan pemerintah desa yang efektif dan efisien. Aplikasi ini menampilkan profil dan potensi desa sesuai dengan karakter masing-masing, selain itu aplikasi ini memberikan pelayanan administrasi kependudukan, serta berita desa yang dapat dimanfaatkan secara maksimal oleh masyarakat Kabupaten Jombang. Namun, pada penerapannya aplikasi ini masih terdapat kendala seperti, sering mengalami lagging pada server di website sehingga pengajuan pelayanan kependudukan yang diajukan oleh masyarakat sedikit mengalami keterlambatan. Penelitian ini bertujuan untuk mendeskripsikan tentang aplikasi E-Office Sistem Administrasi, Berita Deso, dan Pelayanan Online di Desa Kebonagung, Kecamatan Ploso, Kabupaten  Jombang. Metode penelitian yang digunakan adalah penelitian deskriptif dengan pendekatan kualitatif dengan fokus penelitian menggunakan teori faktor keberhasilan E-Gov (Ishengoma, Mselle, Mongi, 2019). Faktor kunci dalam keberhasilan E-Gov meliputi, antara lain : Security and privacy/trust (keamanan dan privasi/kepercayaan), Infrastructure (infrastruktur), Usability (kegunaan), Accessbility (aksesbilitas), Personal initiatives and characteristic (inisiatif dan karakteristik pribadi), Cost (biaya).

Teknik analisis yang digunakan adalah pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa didalam 6 indikator penelitian terdapat berbagai temuan meliputi: Security and privacy/trust (keamanan dan privasi/kepercayaan) meliputi SK pegawai pemerintah Desa Kebonagung, Pakta Integritas Desa Kebonagung, dan Perbup Nomor 15 Tahun 2019 tentang tata kelola penyelenggaraan elektronik dalam pemerintahan (E-Government),

Infrastructure (infrastruktur)meliputi infrastruktur fisik (bangunan, peralatan, dll), infrastruktur berbasis elektronik (jenis provider wifi, laptop atau komputer, kecepatan provider, dll), Usability (kegunaan) meliputi fitur pelayanan kependudukan, dan berita deso, Accessbility (aksesbilitas) meliputi layanan panduan mengakses dan kemudahan masyarakat dalam mengakses aplikasi E-Office SABDOPALON, Personal initiatives and characteristic (inisiatif dan karakteristik pribadi) meliputi sosialisasi aplikasi E-Office SABDOPALON melalui social media seperti youtube atau melalui musyawarah desa, rapat desa, dll. Cost (biaya) meliputi anggaran yang disediakan desa untuk menunjang penerapan aplikasi E-Office SABDOPALON baik anggaran infrastruktur maupun anggaran belanja pegawai.

Kata Kunci: Electronic Government, E-Office, Pelayanan Kependudukan

The SABDOPALON E-Office application is an Electronic Government-based innovation that was deliberately created to improve Jombang Regency government public services and make Jombang Regency a Smart City so that it can reflect effective and efficient village government services. This application displays the profile and potential of villages according to their respective characters, apart from that, this application provides population administration services, as well as village news which can be utilized optimally by the people of Jombang Regency. However, in the implementation of this application there are still problems, such as the server on the website often lagging so that applications for population services submitted by the public experience slight delays. This research aims to describe the application of the E- Office Administration System, Deso News, and Online Services in Kebonagung Village, Ploso District, Jombang Regency. The research method used is descriptive research with a qualitative approach with a research focus using the theory of E-Gov success factors (Ishengoma, Mselle, Mongi, 2019). Key factors in the success of E-Gov include, among others: Security and privacy/trust, Infrastructure, Usability, Accessibility, Personal initiatives and characteristics. , Cost (cost). The analysis techniques

 used are data collection, data reduction, data presentation, and drawing conclusions. The results of the research show that in the 6 research indicators there are various findings including: Security and privacy/trust (security and privacy/trust) including the Decree of Kebonagung Village government employees, the Kebonagung Village Integrity Pact, and Perbup Number 15 of 2019 concerning the governance of electronic administration in government (E-Government), Infrastructure (infrastructure) includes physical infrastructure (buildings, equipment, etc.), electronic-based infrastructure (type of WiFi provider, laptop or computer, provider speed, etc.), Usability (usability) includes population service features, and news deso, Accessibility includes access guidance services and ease of community access to the SABDOPALON E-Office application, Personal initiatives and characteristics include socialization of the SABDOPALON E-Office application via social media such as YouTube or through village meetings, village meetings , etc. Costs include the budget provided by the village to support the implementation of  the SABDOPALON E-Office application, both infrastructure budget and employee expenditure budget.

Keywords: Electronic Government, E-Office, Population Services