PENGARUH EMPLOYEE ENGAGEMENT TERHADAP KINERJA KARYAWAN MELALUI KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI

(Studi pada Karyawan PT Angkasa Pura I (Persero) Kantor Cabang Bandar Udara Internasional Juanda Surabaya)

THE IMPACT OF EMPLOYEE ENGAGEMENT ON EMPLOYEE PERFORMANCE THROUGH JOB SATISFACTION AS A MEDIATION VARIABLE

(Case Study of Employees of PT Angkasa Pura I Juanda International Airport Surabaya Branch Office)

PT Angkasa Pura I Kantor Cabang Bandar Udara Internasional Juanda Surabaya merupakan perusahaan yang bergerak di bidang pengelolaan kebandarudaraan. Perusahaan ini melakukan bisnis berupa pengelolaan bandar udara, dalam hal ini seperti pembiayaan sewa maskapai, kargo, ritel, hotel, dan pendapatan non aeronautika lainnya.

Tujuan dari penelitian ini adalah untuk menguji dan menganalisis pengaruh employee engagement terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi pada karyawan PT Angkasa Pura I Kantor Cabang Bandar Udara Internasional Juanda Surabaya. Penelitian ini merupakan penelitian kausalitas dengan pendekatan kuantitatif. Teknik pengambilan sampel menggunakan non-probability sampling dengan jenis purposive sampling dimana sampel telah ditentukan oleh peneliti dengan penimbangan tertentu dengan jumlah responden sebanyak 87 karyawan pada PT Angkasa Pura I Kantor Cabang Bandar Udara Internasional Juanda Surabaya. Analisis statistik yang digunakan dalam penelitian ini adalah partial least square (PLS) dengan bantuan software smartpls 3.2.9.

Hasil dari penelitian ini menjelaskan bahwa employee engagement berpengaruh positif dan signifikan terhadap kinerja karyawan, employee engagement berpengaruh positif dan signifikan terhadap kepuasan kerja, kepuasan kerja berpengaruh positif dan signifikan terhadap kinerja karyawan, kepuasan kerja mampu memediasi hubungan antara employee engagement dan kinerja karyawan.

Kata kunci: employee engagement, kepuasan kerja, kinerja karyawan.

PT Angkasa Pura I Juanda International Airport Surabaya Branch Office is a company engaged in airport management. This company carries out business in the form of airport management, in this case financing airline rentals, cargo, retail, hotels and other non-aeronautical income.

The purpose of this research is to test and analyze the influence of employee engagement on employee performance with job satisfaction as a mediating variable for employees of PT Angkasa Pura I, Juanda International Airport Surabaya Branch Office. This research is causality research with a quantitative approach. The sampling technique uses non-probability sampling with purposive sampling type where the sample has been determined by the researcher with certain considerations with a total of 87 respondents at PT Angkasa Pura I Surabaya Juanda International Airport Branch Office. The statistical analysis used in this research is partial least squares (PLS) with the help of smartpls 3.2.9 software.

The results of this research explain that employee engagement has a positive and significant effect on employee performance, employee engagement has a positive and significant effect on job satisfaction, job satisfaction has a positive and significant effect on employee performance, job satisfaction is able to mediate the relationship between employee engagement and employee performance.

Keywords: employee engagement, job satisfaction, employee performance.