ANALISIS PENERAPAN BUDAYA ORGANISASI  DI BAGIAN ORGANISASI SEKRETARIAT DAERAH KOTA SURABAYA (Studi Core Values ASN BerAKHLAK)

ANALYSIS OF ORGANIZATIONAL CULTURE IMPLEMENTATION IN THE ORGANIZATIONAL DIVISION OF THE SURABAYA CITY SECRETARIAT   (A Study on the Core Values of ASN BerAKHLAK)

Organisasi merupakan wadah penting bagi manusia untuk bersosialisasi, bekerja sama, dan mencapai tujuan bersama. Penelitian ini nantinya lebih dikenal dengan budaya kerja dengan tujuan pada penelitian ini berupa menganalisis dan mendeskripsikan penerapan budaya organisasi di Bagian Organisasi Sekretariat Daerah Kota Surabaya (Studi Core Values ASN BerAKHLAK), dengan harapan dapat meningkatkan penerapan budaya organisasi di Bagian Organisasi. Upaya yang dilakukan berupa penguatan penerapan nilai-nilai BerAKHLAK guna menciptakan pelayanan publik yang lebih baik dan efisien. Lebih lanjut penelitian ini ditemukan bahwa penerapan nilai adaptif dalam BerAKHLAK belum optimal dalam hal internalisasi di lingkungan kantor. Metode yang digunakan kualitatif deskriptif. Fokus penelitian ini menggunakan panduan dari Surat Edaran Menteri Pendayagunaan Aparatur Negara dan Reformasi Birokrasi Republik Indonesia Nomor 20 Tahun 2021 Tentang Implementasi Core Values dan Employer Branding Aparatur Sipil Negara. Penelitian ini memperoleh hasil di Bagian Organisasi yang menganut budaya organisasi “BerAKHLAK” kaitannya dengan 7 indikator, lebih lanjut indikator berorientasi pelayanan memastikan layanan publik yang sesuai kebutuhan OPD, akuntabel melalui pelaporan kinerja menggunakan ePerformance, pengawasan inspektorat, dan sistem whistleblowing (WBS), kompeten yakni melalui program diklat dan e-learning di BKPSDM, harmonis mencakup penghormatan keberagaman dan lingkungan kerja inklusif, loyal yakni diwujudkan melalui dedikasi, kerja tim, dan pelatihan rutin, adaptif yakni kurangnya antusiasme dan inisiatif pegawai akibat ketebatasan staff dan ketakutan akan kesalahan, kolaboratif yakni mendorong diskusi terbuka dan partisipasi aktif dari seluruh pegawai dalam proses pengambilan keputusan. Saran yang dapat dilakukan peningkatan sosialisasi, pelatihan rutin, dan mentoring memperkuat kepercayaan diri pegawai agar mendorong nilai adaptif secara menyeluruh.

Organizations serve as an essential platform for individuals to socialize, collaborate, and achieve shared goals. This study, focused on organizational culture, aims to analyze and describe the implementation of organizational culture in the Organizational Division of the Regional Secretariat of Surabaya City (a study on the Core Values of ASN BerAKHLAK). The goal is to enhance the implementation of organizational culture within the division. Efforts are made to strengthen the application of BerAKHLAK values to create better and more efficient public services. The study found that the implementation of the adaptive value within BerAKHLAK remains suboptimal, particularly in its internalization within the office environment. The research employs a descriptive qualitative method, guided by the Circular Letter of the Minister of Administrative and Bureaucratic Reform of the Republic of Indonesia Number 20 of 2021 on the Implementation of Core Values and Employer Branding for Civil Servants. The findings reveal that the Organizational Division adheres to the "BerAKHLAK" organizational culture, which is linked to seven indicators. These include service-oriented, ensuring public services align with the needs of government units; accountability, through performance reporting using ePerformance, inspectorate oversight, and whistleblowing systems (WBS); competence, achieved through training programs and e-learning at BKPSDM; harmony, which promotes respect for diversity and an inclusive work environment; loyalty, manifested in dedication, teamwork, and routine training; adaptability, hindered by limited staff and fear of mistakes; and collaboration, which encourages open discussions and active participation in decision-making processes. Recommendations include increasing socialization, regular training, and mentoring to boost employee confidence and comprehensively implement adaptive values. These efforts are expected to strengthen organizational culture and improve public service efficiency.