Pengaruh Emotional Intelligence Terhadap

Task Performance Dan Contextual Performance

Pada PT Bank Tabungan Negara Tbk Cabang Surabaya

Influence of Emotional Intelligence on

Task Performance and Contextual Performance

At PT Bank Tabungan Negara Tbk Surabaya Branch

Ekonomi atau proses produksi sangat tergantung pada keuangan sektor publik dan bank-bank khusus melakukan fungsi dasar transformasi keuangan. Penelitian ini bertujuan untuk menganalisis kecerdasan emosi pada kinerja tugas dan kinerja kontekstual. Penelitian di PT. Bank Tabungan Negara. Tbk, cabang Surabaya dengan sampel 40 karyawan. Penelitian ini menggunakan Structural Equation Model dengan analisis statistik menggunakan Smart PLS 3.0. Analisis data dan teknik analisis statistik dengan melakukan validitas, pengujian reliabilitas, analisis statistik deskriptif, dan analisis statistik inferensial. Hasil penelitian menunjukkan bahwa kecerdasan emosi berpengaruh positif signifikan terhadap kinerja tugas dan juga berpengaruh positif signifikan terhadap kinerja kontekstual.

Kata kunci: kinerja kontekstual; kecerdasan emosional; kinerja tugas

The economy or the production process is highly dependent on public sector finance and specialized banks perform the basic functions of financial transformation. This study aims to analyze emotional intelligence on task performance and contextual performance. Research at PT. State Savings Bank. Tbk, Surabaya branch with a sample of 40 employees. This research  use  Structural Equation Model with statistical analysis using Smart PLS 3.0. Data analysis and statistical analysis techniques by conducting validity, reliability testing, descriptive statistical analysis, and inferential statistical analysis. The results showed that emotional intelligent had significant positive effect on task performance and also had significant positif effect on contextual performance.

Keywords : contextual performance; emotional intelligence; task peformance