MENJELAJAHI MASALAH DAN STRATEGI KOMUNIKASI LISAN SISWA DALAM MATA KULIAH INTERMEDIATE COMMUNICATION SKILL

EXPLORING STUDENTS’ ORAL COMMUNICATION PROBLEMS AND STRATEGIES IN THE INTERMEDIATE COMMUNICATION SKILL COURSE

Penelitian ini bertujuan untuk mengetahui permasalahan dan strategi komunikasi yang paling sering digunakan dalam mata kuliah Intermediate Communication Skill. Penelitian ini dilakukan di Universitas Negeri Surabaya dengan melibatkan 100 mahasiswa angkatan 2024 yang saat ini sedang menempuh semester kedua. Penelitian ini menggunakan studi kuantitatif deskriptif dengan menggunakan tingkat kepercayaan 95% dan margin kesalahan 7%, melibatkan sampel 100 siswa dari total populasi 234. Data dikumpulkan melalui kuesioner tertutup dan terbuka yang diadopsi berdasarkan taksonomi permasalahan dan strategi komunikasi oleh Dornyei dan Scott (1997). Data dianalisis menggunakan SPSS dengan statistik deskriptif, termasuk rata-rata dan standar deviasi, kemudian didukung oleh respon dari kuesioner terbuka. Hasil penelitian menunjukkan bahwa mahasiswa sering menghadapi permasalahan yang berkaitan dengan processing time performance dan cenderung menggunakan strategi seperti asking for repetition, use of fillers, and asking for clarification selama mata kuliah Intermediate Communication Skill. Temuan ini menunjukkan bahwa mahasiswa memilih strategi tertentu tergantung pada permasalahan komunikasi yang mereka hadapi. Oleh karena itu, disarankan agar mahasiswa didorong untuk menerapkan strategi yang tepat sesuai dengan permasalahan yang mereka hadapi. Disarankan juga agar dosen memasukkan kegiatan pembelajaran yang lebih bervariasi untuk membantu mahasiswa menggunakan strategi komunikasi secara lebih efektif.

Kata Kunci: Communication Problems, Communication Strategies, Intermediate Communication Skill

This study aims to find out the most common communication problems and strategies used in the Intermediate Communication Skill course. This research was carried out at the State University of Surabaya by involving 100 students from the 2024 cohort who are currently in their second semester. This study employed descriptive quantitative study by using 95% confidence level and 7% margin of error, involving a sample of 100 students out of a total population of 234. The data were collected through closed and open-ended questionnaires adopted based on Dornyei and Scott (1997) taxonomy of communication problems and strategies. The data were analyzed by using SPSS with descriptive statistics, including mean and standard deviation, then supported by the responses from the open-ended questionnaire. The result of the study shows that students often face problems related to processing time performance problem and tend to use strategies such as asking for repetition, use of fillers, and asking for clarification during the Intermediate Communication Skill course. These findings suggest that students tend to select specific strategies depending on the communication problems they encounter. Therefore, it is recommended that students are encouraged to apply appropriate strategies according to the problems they face. It is also suggested that lecturers incorporate more varied learning activities to help students use communication strategies more effectively.

Keywords: Communication Problems, Communication Strategies, Intermediate Communication Skill