Pengaruh Motivasi dan Kinerja Pegawai Terhadap Kualitas Pelayanan Publik di Kantor Kecamatan Buduran Kabupaten Sidoarjo

The Influence of Employee Motivation and Performance on the Quality of Public Services in the District Office of Buduran in Sidoarjo

Penelitian ini menjelaskan tentang hubungan antara motivasi dan kinerja pegawai terhadap kualitas pelayanan publik di Kantor Kecamatan Buduran Kabupaten Sidoarjo. Penelitian ini bertujuan untuk mengetahui pengaruh tangibles, reliability, responsiveness, assurance, dan empathy secara positif dan signifikan terhadap kualitas pelayanan publik di Kantor Kecamatan Buduran Kabupaten Sidoarjo. Rumusan masalah dalam penelitian ini bagaimana pengaruh motivasi dan kinerja pegawai terhadap kualitas pelayanan publik di kantor kecamatan buduran kabupaten sidoarjo. Sedangkan hipotesis penelitian ini yaitu motivasi dan kinerja mempunyai pengaruh positif dan signifikan terhadap kualitas pelayanan publik di kantor kecamatan buduran kabupaten sidoarjo. Penelitian ini menggunakan teori pelayanan prima berhubungan dengan kualitas pelayanan dan kepuasan masyarakat. Jenis penelitian ini adalah deskriptif kuantitatif. Teknik pengumpulan data dengan kuesioner. Jumlah responden dalam penelitian ini sebanyak 300 responden. Pengambilan sampel menggunakan metode proportional random sampling. Untuk menguji hipotesis digunakan regresi linear berganda. Hasil perhitungan statistik menyatakan bahwa pengaruh motivasi terhadap kualitas pelayanan publik yaitu sebesar 55,5%, jadi terdapat hubungan positif dan signifikan antara motivasi terhadap kualitas pelayanan publik di kantor kecamatan buduran kabupaten sidoarjo. Pengaruh kinerja pegawai terhadap kualitas pelayanan publik 52,9%, jadi terdapat hubungan positif dan signifikan antara kinerja pegawai terhadap kualitas pelayanan publik di kantor kecamatan buduran kabupaten sidoarjo. Sedangkan hubungan motivasi dan kinerja pegawai terhadap kualitas pelayanan publik adalah 98,062 dapat diketahui dari besarnya F hitung, jadi terdapat hubungan positif dan signifikan antara motivasi dan kinerja pegawai terhadap kualitas pelayanan publik di kantor kecamatan buduran kabupaten sidoarjo. 

The study describes the relationship between motivation and employee performance on the quality of public services in the District Office of Buduran in Sidoarjo. This study aims to determine the effect of the quality of publik service (tangibles, reliability, responsiveness, assurance and empathy) positively and significantly on the quality of public service in the District Office of Buduran in Sidoarjo. The focus in this research of the problem in this study is how the influence of employee motivation and performance on the quality of public services in the  District Office of Buduran in Sidoarjo. While the research hypothesis of this study is that motivation and performance have a positive and significant influence on the District Office of Buduran of Sidoarjo. The theory used in this research is theory of excellent service, as it relates to quality of service and the satisfaction of the community. Type of this research is quantitative descriptive. Collection of data used technique of questionnaire. The respondents in this study as much as 397 respondents. Sampling method used proportional random sampling. To test hypothesis used multiple linear regression. The results of statistical calculations state that the effect of motivation on the quality of public services is equal to 55,5% so there is a positive and significant relationship between motivation on the quality of public services in the District Office of Buduran of Sidoarjo. The effect of employee performance on the quality of public services is 52,9%, so there is a positive and significant relationship between the performance of employee on the quality of public service in the District Office of Buduran of Sidoarjo. While the relationship of motivation and performance of employee to the quality of public services is 98,062 can be seen from the amount of F arithmetic, so there is a positive and significant relationship between motivation and performance of employee to the quality of public services in District Office of Buduran of Sidoarjo.