Perbandingan Metode Evaluasi Usability antara Heuristic Evaluation dan Cognitive Walkthrough serta Rekomendasi Desain pada Aplikasi Teman Bus

Comparison of Usability Evaluation Methods between Heuristic Evaluation and Cognitive Walkthrough and Design Recommendations on the Friends Bus Application

Teman Bus merupakan implements program Buy the Service dari Kementerian Perhubungan Republik Indonesia untuk pengembangan angkutan umum di kawasan perkotaan. Setelah dilakukn observasi kepada 100 responden, ditemukan bahwa masih banyak pengguna yang kurang nyaman menggunaan aplikasi, sulit menemukan rute tujuan, memesan bus, serta tampilan yang susah dimengerti. Tujuan dari penelitian ini adalah membandingkan evaluasi usability antara Heuristic Evaluation dan Cognitive Walkthrough pada aplikasi Teman Bus untuk memenukan metode yang efektif dalam menemukan masalah berdasarkan aspek masalah usability dan hasil perbandingan saat evaluasi pertama dilakukan dengan evaluasi kedua setelah diberikan rekomendasi desain. Setelah diberikan rekomendasi desain yang dirancangan menggunakan metode Task Centered Design System (TCSD) hasil evaluasi usability mengalami peningkatan nilai akhir severity rating. Hal ini menunjukkan bahwa dalam perolehan masalah saat evaluasi usability dan peningkatan nilai akhir severity rating, metode Heuristic Evaluation lebih dalam melakukan evaluasi yang dilakukan pada objek aplikasi Teman Bus.

Teman Bus is an implementation of the Buy the Service program from the Ministry of Transportation of the Republic of Indonesia for the development of public transportation in urban areas. After observing 100 respondents, it was found that there were still many users who were not comfortable using the application, found it difficult to find destinations, ordered buses, and had displays that were difficult to understand. The purpose of this study is to compare the usability evaluation between Heuristic Evaluation and Cognitive Walkthrough on the Friends Bus application to find an effective method for finding problems based on usability problem aspects and the results of the comparison when the first evaluation is carried out with the second evaluation after being given a design recommendation. After being given a design recommendation designed using the Task Centered Design System (TCSD) method, the results of the usability evaluation experienced an increase in the final severity rating. This shows that in obtaining problems when evaluating usability and increasing the final severity rating, the Heuristic Evaluation method is more in-depth in the evaluation carried out on the Friends Bus application object.