HUBUNGAN WAKTU TUNGGU PELAYANAN PENDAFTARAN TERHADAP TINGKAT KEPUASAN PASIEN DI PELAYANAN PENDAFTARAN KLINIK JANTUNG RSUD dr. SAYIDIMAN MAGETAN

RELATIONSHIP BETWEEN REGISTRATION SERVICE WAITING TIME AND PATIENT SATISFACTION LEVEL AT HEART CLINIC REGISTRATION SERVICES OF dr. SAYIDIMAN MAGETAN REGIONAL PUBLIC HOSPITAL 

Waktu tunggu yang lama di bagian pendaftaran Klinik Jantung RSUD dr. Sayidiman Magetan menjadi salah satu penyebab ketidakpuasan pasien, terutama saat jumlah kunjungan tinggi dan petugas terbatas. Meskipun sebagian pasien merasa puas saat layanan cepat, banyak yang mengeluhkan lamanya antrean dan kurangnya kenyamanan. Untuk meningkatkan kepuasan, dibutuhkan perbaikan sistem pelayanan, termasuk penambahan petugas dan pengelolaan jadwal yang lebih efisien.

Tujuan dalam penelitian ini untuk menganalisis hubungan waktu tunggu pelayanan pendaftaran terhadap tingkat kepuasan pasien di pelayanan pendaftaran klinik jantung RSUD dr. Sayidiman Magetan. Jenis penelitian yang digunakan adalah kuantitatif analitik korelatif dengan pendekatan cross sectional. Instrumen penelitian yang digunakan adalah kuesioner. Sampel penelitian ini sebanyak 93 pasien di Pelayanan Pendaftaran Klinik Jantung RSUD dr. Sayidiman Magetan pada bulan Mei 2025. Uji statistik yang digunakan adalah Chi-Square.

Hasil penelitian menunjukkan bahwa waktu tunggu pelayanan sebagian besar dalam kategori cepat (73,1%), tingkat kepuasan pasien dalam kategori puas (74,2%), ada hubungan waktu tunggu pelayanan pendaftaran terhadap tingkat kepuasan pasien di pelayanan pendaftaran klinik jantung RSUD dr. Sayidiman Magetan (p-value = 0,000). Rumah sakit perlu menjaga kecepatan layanan dan meningkatkan kualitas pelayanan petugas melalui pelatihan, sarana yang memadai, serta etika pelayanan yang ramah dan profesional.

Kata Kunci:  Waktu Tunggu Pelayanan, Tingkat Kepuasan Pasien, Pelayanan Pendaftaran Rumah Sakit

Long waiting times at the registration section of the Heart Clinic at dr. Sayidiman Magetan Regional Public Hospital became one of the causes of patient dissatisfaction, especially when the number of visits was high and staff were limited. Although some patients felt satisfied when the service was quick, many complained about the long queues and lack of comfort. To improve satisfaction, the service system needed improvement, including adding more staff and managing schedules more efficiently.

The purpose of this study was to analyze the relationship between the waiting time for registration services and the level of patient satisfaction in the heart clinic registration service at dr. Sayidiman Magetan Regional Public Hospital. The type of research used was quantitative analytical correlative with a cross-sectional approach. The research instrument used was a questionnaire. The sample of this study was 93 patients at the Heart Clinic Registration Service at dr. Sayidiman Magetan Regional Public Hospital in May 2025. The statistical test used was Chi-Square.

The results of the study showed that the waiting time for services was mostly in the fast category (73,1%), the level of patient satisfaction was in the satisfied category (74,2%), there was a relationship between the waiting time for registration services and the level of patient satisfaction in the heart clinic registration service at dr. Sayidiman Magetan Regional Public Hospital (p-value = 0,000). The hospital needs to maintain service speed and enhance the quality of staff performance through training, adequate facilities, and courteous, professional service ethics.

Keywords:   Service Waiting Time, Patient Satisfaction Level, Hospital Registration Service