Komunikasi Organisasi Antara Komandan dan Anggota di Mabes TNI Kogartap III Surabaya Pada Masa Pandemi Covid -19

Organizational Communication Between Commanders and Members at Mabes TNI Kogartap III Surabaya During The Covid-19 Pandemic

Penelitian ini berlatar belakang dari adanya proses komunikasi organisasi pada masa pandemi covid-19 yang berlangsung di dalam organisasi Mabes TNI Kogartap III Surabaya, dimana di dalamnya melibatkan komandan dengan para anggota prajurit TNI. Tujuan dalam penelitian ini adalah untuk mengetahui bagaimana komunikasi organisasi serta hambatan komunikasi organisasi dalam Kogartap III Surabaya pada masa pandemi covid-19. Teori-teori yang digunakan adalah teori manajemen klasik oleh Henri Fayol dan hambatan komunikasi organisasi. Metode dalam penelitian ini menggunakan metode deskriptif kualitatif. Adapun teknik pengumpulan data yang digunakan yaitu melalui wawancara dan dokumentasi terhadap 5 informan yang terdiri dari 1 komandan dan 4 anggota organisasi Kogartap III, berdasarkan jabatan yang berbeda-beda. Teknik analisis data yang digunakan adalah model Miles dan Huberman yang terdiri dari reduksi data, penyajian data, dan penarikan kesimpulan.

Berdasarkan hasil penelitian, terdapat 5 elemen manajemen yang digunakan berdasarkan teori manajemen klasik Henri Fayol. Pertama yaitu planning dengan dibentuknya program kerja continue, tentative, dan incidental. Kedua yaitu organizing, dengan adanya struktur organisasi berdasarkan hieraki dan alurnya vertikal. Ketiga yaitu commanding, bahwa kepala satuan kerja memiliki wewenang dan tanggung jawab terhadap pelaksanaan kegiatan manajemen. Keempat yaitu coordinating, dilakukan pengkoordinasian terhadap tugas agar sesuai dengan tupoksi. kelima yaitu controlling, kegiatan mengawasi dan mengevaluasi program kerja selama pandemi covid-19. Dalam proses komunikasi organisasi pada masa pandemi covid-19, Kogartap III mengandalkan media teknologi seperti Whatsapp, Zoom, dan E-Office Kogartap untuk melaksanakan komunikasi dan koordinasi dalam penugasan. Adapun hambatan yang ditemukan di dalamnya yaitu meliputi hambatan ekologi dikarenakan adanya pembatasan pada masa pandemi covid-19 dan hambatan teknis dikarenakan sulitnya jaringan internet serta anggota organisasi yang kesulitan dalam menggunakan media teknologi terbaru. 

Kata Kunci : Komunikasi Organisasi, Teori Henri Fayol, Kogartap III Surabaya

This research has a background from the existence of an organizational communication process during the Covid-19 pandemic which took place within the TNI Headquarters Kogartap III organization in Surabaya, which involved commanders and members of TNI soldiers. The purpose of this study was to find out how organizational communication and organizational communication barriers were in Kogartap III Surabaya during the Covid-19 pandemic. The theories used are the classical management theory by Henri Fayol and organizational communication barriers. The method in this study uses a qualitative descriptive method. The data collection technique used was through interviews and documentation of 5 informants consisting of 1 commander and 4 members of the Kogartap III organization, based on different positions. The data analysis technique used is the Miles and Huberman model which consists of data reduction, data presentation, and drawing conclusions.

Based on the research results, there are 5 elements of management that are used based on Henri Fayol's classical management theory. The first is planning by forming continuous, tentative, and incidental work programs. The second is organizing, with an organizational structure based on a hierarchy and vertical flow. Third, namely commanding, that the head of the work unit has the authority and responsibility for the implementation of management activities. Fourth, namely coordinating, coordination is carried out on tasks so that they are in accordance with the main tasks and functions. Fifth, namely controlling, monitoring and evaluating work programs during the Covid-19 pandemic. In the process of organizational communication during the Covid-19 pandemic, Kogartap III relied on technological media such as WhatsApp, Zoom, and the Kogartap E-Office to carry out communication and coordination in assignments. The obstacles found in it include ecological obstacles due to restrictions during the Covid-19 pandemic and technical obstacles due to the difficulty of internet networks and organizational members having difficulties using the latest technological media.

Keywords : Communication Organization, Theory of Henri Fayol, Kogartap III Surabaya