Sistem Layanan Pengaduan Kekerasan Seksual Berbasis Bot Telegram dengan Webhook Communication di Universitas Negeri Surabaya

Telegram Bot Based Sexual Violence Complaints Service System with Webhook Communication at Surabaya State University

Kekerasan seksual di lingkungan perguruan tinggi menjadi perhatian utama Kemendikbud Ristek. Tercatat sebanyak 15% dari total kasus kekerasan seksual terjadi di lingkungan perguruan tinggi. Persentase ini didapat dari data survei Direktorat Jenderal Pendidikan Tinggi, Riset, dan Teknologi di tahun 2020. Untuk mengatasi permasalahan ini, Kemendikbud Ristek menerbitkan Permendikbud Ristek Nomor 30 Tahun 2021 yang mengatur pencegahan dan penanganan kekerasan seksual di perguruan tinggi. Salah satu upaya mendukung Permendikbud Ristek Nomor 30 Tahun 2021 dibentuklah Satgas PPKS di Universitas Negeri Surabaya (UNESA) yang menyediakan layanan pengaduan melalui melalui media whatsapp, telepon, dan pengisian form digital. Penelitian ini bertujuan mengembangkan bot telegram dengan metode komunikasi webhook dan integrasi dengan google spreadsheet sebagai sistem layanan pengaduan Satgas PPKS dengan memberikan kemudahan proses pelaporan, cek status laporan hingga penjadwalan pertemuan investigasi jika diperlukan. Hasil penelitian menunjukkan bahwa bot telegram ini mampu vii memberikan respons secara realtime tanpa bug dalam sistem dan kecepatan respons yang termasuk dalam kategori cepat dengan rentang waktu berkisar antara 1050 ms hingga 1680 ms.

Sexual violence in tertiary institutions is a major concern for the Ministry of Education, Culture, Research and Technology. It was recorded that 15% of the total cases of sexual violence occurred in the university environment. This percentage was obtained from survey data from the Directorate General of Higher Education, Research and Technology in 2020. To overcome this problem, the Ministry of Education and Culture, Research and Technology issued Permendikbud Research and Technology Number 30 of 2021 which regulates the prevention and handling of sexual violence in higher education. One of the ef orts to support Minister of Education and Culture, Research and Technology Number 30 of 2021 was the formation of the PPKS Task Force at Surabaya State University (UNESA) which provides complaint services via WhatsApp, telephone and filling out digital forms. This research aims to develop a telegram bot with a webhook communication method and integration with Google Spreadsheet as a complaint service system for the PPKS Task Force by providing an easy reporting process, checking report status and scheduling investigation meetings if necessary. The research results show that this Telegram bot is able to provide realtime responses without bugs in the system and the response ix speed is included in the fast category with a time range from 1050 ms to 1680 ms.