ANALISIS PERCEIVED USEFULNESS, KUALITAS SISTEM,  KUALITAS INFORMASI, DAN KUALITAS LAYANAN TERHADAP KEPUASAN PENGGUNA SIDIA UNESA

USER SATISFACTION ANALYSIS OF SIDIA UNESA BASED ON PERCEIVED USEFULNESS, SYSTEM INFORMATION, AND SERVICE QUALITY

SIDIA UNESA (Sinau Digital UNESA) adalah suatu sistem informasi yang digunakan untuk menunjang perkuliahan dan administrasi di Universitas Negeri Surabaya. Tujuan dari penelitian ini adalah mengetahui pengaruh variabel perceived usefulness, kualitas sistem, kualitas informasi, dan kualitas layanan terhadap kepuasan pengguna sistem SIDIA UNESA. Berdasarkan survei pendahuluan terhadap beberapa mahasiswa Universitas Negeri Surabaya, mereka menyatakan bahwa belum sepenuhnya puas terhadap layanan yang diberikan SIDIA UNESA karena masih terdapat beberapa kendala yang sering dialami mahasiswa. Penelitian menggunakan metode kuantitatif dengan pendekatan deskriptif asosiatif. Metode analisis yang digunakan adalah Structural Equation Modelling (SEM) dengan bantuan aplikasi SmartPLS. Populasi dalam penelitian ini adalah mahasiswa UNESA yang sedang aktif berkuliah, dengan jumlah sampel sebanyak 115 responden. Hasil penelitian menunjukkan bahwa variabel perceived usefulness, kualitas sistem, kualitas informasi, dan kualitas layanan dapat memberikan pengaruh positif terhadap kepuasan pengguna sistem SIDIA UNESA. Selain itu, variabel perceived usefulness, kualitas sistem, kualitas informasi, dan kualitas layanan secara simultan memberikan pengaruh terhadap kepuasan pengguna sistem SIDIA UNESA.

SIDIA UNESA (Sinau Digital UNESA) is an information system that supports lectures and administration at Surabaya State University. The purpose of this study was to determine the effect of perceived usefulness, system quality, information quality, and service quality variables on user satisfaction of the SIDIA UNESA system. A preliminary survey of several Surabaya State University students revealed that they were not fully satisfied with the services provided by SIDIA UNESA because several obstacles were often experienced by students. The research used quantitative methods with an associative descriptive approach. The analysis method used is Structural Equation Modeling (SEM) with the help of the SmartPLS application. The population in this study were UNESA students who were actively studying, with a sample size of 115 respondents. The results showed that the variables of perceived usefulness, system quality, information quality, and service quality can have a positive influence on user satisfaction of the UNESA SIDIA system. Additionally, the variables of perceived usefulness, system quality, information quality, and service quality simultaneously influence the user satisfaction of the UNESA SIDIA system.