Analisa Kualitas Layanan Teknologi Informasi Berdasarkan Pengaruh Audit Internal Teknologi Informasi Di Indonesia Menggunakan Metode Critical Success Factor

Analysis of Information Technology Service Quality Based on the Effect of Information Technology Internal Audits in Indonesia Using the Critical Success Factor Method

Penggunaan teknologi informasi saat ini seakan telah menjadi kebutuhan primer organisasi. Tak hanya berfungsi sebagai alat komunikasi, teknologi informasi telah diimplementasikan hampir di setiap kegiatan organisasi. Seperti penyimpanan data, pencatatan keuangan, pelaporan kegiatan hingga pengambilan keputusan. Peran teknologi informasi yang cukup vital sudah seharusnya diimbangi dengan kualitas layanan teknologi informasi yang baik. Salah satu cara memastikan kualitas layanan teknologi informasi adalah dengan mengimplementasikan audit. Audit TI diimplementasikan untuk membantu organisasi dalam memahami, memberikan nilai, dan mengontrol penggunaan mereka dengan tujuan melindungi TI, mengukur dan memperbaiki kinerja, serta mencapai tujuan dan hasil yang diharapkan. Sayangnya, fakta yang ditemukan di lapangan membuktikan bahwa masih banyak perusahaan atau organisasi yang belum mengimplementasikan audit internal teknologi informasi.  Penelitian bertujuan mengetahui pengaruh audit teknologi informasi khususnya audit internal terhadap kinerja perusahaan di Indonesia melalui analisis critical success factor. Harapannya penelitian ini dapat membuktikan bahwa implementasi audit internal teknologi informasi cukup penting untuk menjaga kualitas dan kinerja perusahaan. 

Currently, information technology usage has become one of the primary needs in organizations. It serves as a communication tools and it has been implemented in almost all organizational activities such as data storing, financial recording, activity reporting all the way to decision making. The vital role of information technology should be balanced with better quality of information technology services implementing an audit is one of the ways to ensure the quality of information technology services. IT audits help the organizations to understand, to assess, and to improve their controls towards IT protection, to measure and to improve performance, and to achieve expected goals. Nevertheless, it was proven by the facts found in the field that there are still many companies and organizations that have not yet implemented the internal audits for information technology. Therefore, the researcher conducts this study  to determine the effect of information technology audits, specifically internal audits on the performance of companies and organization in Indonesia through critical success factor analysis. The researcher expects that this research can prove that internal audits implementation on information technology are pivotal to maintain the quality and performance of the companies and organization.