INFORMATION SYSTEMS SUCCESS MODEL DALAM PENERAPAN SINAU DIGITAL DI UNESA: PERAN MEDIASI USER SATISFACTION DAN MODERASI ADAPTIVE LEARNING SERTA FLEXIBILITY ORIENTED CULTURE

INFORMATION SYSTEMS SUCCESS MODEL IN THE IMPLEMENTATION OF SINAU DIGITAL AT UNESA: THE MEDIATING ROLE OF USER SATISFACTION AND THE MODERATING ROLES OF ADAPTIVE LEARNING AND FLEXIBILITY ORIENTED CULTURE

Penelitian ini bertujuan untuk menguji model kesuksesan sistem informasi yang diperluas dengan menganalisis pengaruh system quality, information quality, dan service quality terhadap system use melalui mediasi user satisfaction, serta peran moderasi adaptive learning dan flexibility oriented culture dalam konteks implementasi Learning Management System (LMS) Sinau Digital (SiDia) di Universitas Negeri Surabaya (Unesa). Penelitian menggunakan pendekatan kuantitatif dengan metode survei. Sampel sebanyak 262 dosen aktif Unesa diambil menggunakan teknik proportional stratified random sampling. Data dianalisis menggunakan Covariance-Based Structural Equation Modeling (CB-SEM) dengan SmartPLS 4.1.1.7. Hasil penelitian menunjukkan bahwa information quality merupakan prediktor terkuat terhadap user satisfaction dan system use. System quality berpengaruh signifikan terhadap user satisfaction dan system use, sementara service quality hanya berpengaruh signifikan terhadap user satisfaction (tidak langsung terhadap system use). User satisfaction memediasi secara penuh pengaruh service quality terhadap system use, tetapi tidak memediasi pengaruh system quality dan information quality. Adaptive learning memperkuat hubungan system quality terhadap user satisfaction, sedangkan flexibility oriented culture tidak terbukti memoderasi hubungan service quality terhadap user satisfaction. Penelitian ini mengintegrasikan Information System Success Model dengan Theory of Planned Behavior dan Resource Based View, serta menguji peran mediasi dan moderasi ganda dalam konteks LMS di perguruan tinggi Indonesia.

Kata Kunci: adaptive learning, flexibility oriented culture, information system success model, system use, user satisfaction.

This study aims to examine an extended information systems success model by analyzing the effects of system quality, information quality, and service quality on system use through user satisfaction mediation, as well as the moderating roles of adaptive learning and flexibility-oriented culture in the context of the Sinau Digital (SiDia) Learning Management System (LMS) implementation at Universitas Negeri Surabaya (Unesa). This research employed a quantitative approach using a survey method. A sample of 262 active lecturers at Unesa was selected using proportional stratified random sampling. Data were analyzed using Covariance-Based Structural Equation Modeling (CB-SEM) with SmartPLS 4.1.1.7. The results indicate that information quality is the strongest predictor of both user satisfaction and system use. System quality significantly affects user satisfaction and system use, while service quality only significantly affects user satisfaction (indirectly affecting system use). User satisfaction fully mediates the effect of service quality on system use but does not mediate the effects of system quality and information quality. Adaptive learning strengthens the relationship between system quality and user satisfaction, while flexibility-oriented culture does not moderate the relationship between service quality and user satisfaction. This study integrates Information System Success Model with Theory of Planned Behavior and Resource Based View, and examines dual mediation and moderation roles in the context of LMS in Indonesian higher education.

Keywords: adaptive learning, flexibility oriented culture, information system success model, system use, user satisfaction.