Penerapan Pelayanan Perizinan Berbasis Online Melalui Surabaya Single Window (SSW) Alfa Di Unit Pelayanan Terpadu Satu Atap (UPTSA) Kota Surabaya

Implementation Of Online Based Licensing Services Through Surabaya Single Window (SSW) Alfa In The One Root Integrated Service Unit (UPTSA) City Kota Surabaya

Upaya memodernisasi kegiatan pelayanan publik, menjadi suatu tujuan bagi pemerintah memangkas fenomena patologi birokrasi. Seperti hal nya, melalui pemanfaatan teknologi berupa electronic government. E-government yang diupayakan Pemerintah Kota Surabaya yakni pelayanan perizinan, yang disajikan dalam bentuk website SSW Alfa. Penelitian ini bertujuan untuk mendeskripsikan dan menganalisis penerapan pelayanan perizinan berbasis online melalui SSW Alfa di Unit Pelayanan Terpadu Satu Atap (UPTSA) Kota Surabaya. Jenis penelitian ini adalah deskriptif menggunakan pendekatan kualitatif. Fokus penelitian menggunakan teori faktor keberhasilan electronic government menurut Hafid Tahun 2017 dengan indikator institutional success factor, organizational success factor dan technological success factor. Hasil penelitian menunjukkan bahwa penerapan SSW Alfa beroperasi dengan baik, pemohon dimudahkan dalam mengajukan perizinan. Namun, layanan SSW Alfa perlu ditingkatkan agar fitur jenis pelayanan perizinan di Kota Surabaya dapat beroperasi lebih baik.

Efforts to modernize public service activities have become a goal for the government to reduce the phenomenon of bureaucratic pathology. As is the case, through the use of technology in the form of electronic government. The e-government that the Surabaya City Government is pursuing is licensing services, which are presented in the form of the SSW Alfa website. This research aims to describe and analyze the implementation of online based licensing services through SSW Alfa in the One Stop Integrated Service Unit (UPTSA) in Surabaya City. This type of research is descriptive using a qualitative approach. The research focus uses the theory of electronic government success factors according to Hafid in 2017 with indicators of institutional success factors, organizational success factors and technological success factors. The research results show that the implementation of SSW Alfa operates well, making it easier for applicants to apply for permits. However, the SSW Alfa service needs to be improved so that the licensing service type features in the city of Surabaya can operate better.