Pemerintah menetapkan peraturan corporate social responsibility dalam UU RI No. 40 Tahun 2007 bagi perseroan terbatas yang kegiatannya berkaitan dengan sumber daya alam, seperti PT. Pertamina Tbk. Sebagai bentuk tanggungjawab perusahaan terhadap lingkungan sekitarnya, PT. Pertamina melalui Marketing Operasional Regional (MOR) V melakukan PKBL program kemitraan untuk UMKM binaan di Kota Surabaya. Salah satu UMKM binaan Pertamina yakni, Pusat Ekonomi Jambangan Hebat (Pejabat) di Jambangan. Untuk mencapai tujuan CSR, Pertamina memberikan pelatihan dasar, bantuan alat-alat usaha, dan pemasaran produk. Tujuan penelitian untuk mendeskripsikan efektivitas program Pejabat melalui CSR Pertamina program UMKM. Fokus penelitian menggunakan pendekatan kualitatif deskriptif. Teori yang digunakan menurut Sutrisno, ada lima indikator yang mempengaruhi efektivitas suatu program yaitu Pemahaman Program, Tepat Sasaran, Tepat Waktu, Tercapainya Tujuan, dan Perubahan Nyata. Jenis data yang diambil menggunakan data primer dan data sekunder. Efektivitas program Pejabat dalam indikator pemahaman program, semua anggota Pejabat sudah mengetahui program tersebut melalui sosialisasi dengan baik. Program Pejabat sudah tepat waktu, bagi warga Jambangan dan tim CSR Pertamina, sesuai  keadaan lingkungan kampung Pejabat dan kebutuhan mereka. Program Pejabat sudah tepat sasaran, kampung RT 02 RW 01 sebagai sasaran program CSR memiliki potensi yang perlu dikembangkan untuk membantu peningkatan ekonomi kreatif warga meskipun masih ada kekurangan bantuan memasarkan produk UMKM. Tercapainya tujuan, berhasil sebesar 70% dan sisanya, Pertamina bekerjasaama dengan warga Pejabat untuk mengembangkan produktifitas melalui pembinaan lanjutan. Perubahan nyata, dilihat dari peningkatan laba pelaku UMKM Pejabat, setelah adanya bantuan CSR Pertamina. Meskipun belum maksimal, Pertamina sudah  menjadikan warga kampung Pejabat sedikit banyak mandiri.

Kata Kunci: Efektivitas, Tanggungjawab Sosial Perusahaan, Kemitraan, UMKM

The government sets regulations on corporate social responsibility in the Republic of Indonesia Law No. 40 of 2007 for limited liability companies whose activities are related to natural resources, such as PT. Pertamina Tbk. As a form of corporate responsibility towards the surrounding environment, PT. Pertamina through Regional Operational Marketing (MOR) V conducted a PKBL partnership program for assisted MSMEs in the city of Surabaya. One of the MSMEs assisted by Pertamina is the Great Jambangan Economic Center (Official) in Jambangan. To achieve CSR goals, Pertamina provides basic training, assistance with business tools, and product marketing. The research objective was to describe the effectiveness of the official program through Pertamina's CSR UMKM program. The research focus used a descriptive qualitative approach. The theory used, according to Sutrisno, is that there are five indicators that affect the effectiveness of a program, namely Program Understanding, Right on Target, On Time, Achievement of Goals, and Real Change. Types of data taken using primary data and secondary data. The effectiveness of the official program in the indicators of program understanding, all members of the Official are familiar with the program through good socialization. The Official Program is on time, for the residents of Jambangan and the Pertamina CSR team, according to the conditions of the official village and their needs. The official program has been right on target, the village of RT 02 RW 01 as the target of the CSR program has the potential that needs to be developed to help increase the creative economy of the community even though there is still a lack of assistance in marketing MSME products. Achievement of objectives, succeeded by 70% and the rest, Pertamina collaborated with residents of officials to develop productivity through further coaching. Real change, seen from the increase in profits of MSME officials, after Pertamina's CSR assistance. Even though it has not been maximized, Pertamina has made the residents of Pejabat village more or less independent.