Pengaruh perceived organizational support (POS) terhadap kinerja pegawai melalui organizational citizenship behavior (OCB) dan job satisfaction

The effect of perceived organizational support (POS) on employee performance through organizational citizenship behavior (OCB) and job satisfaction

Tujuan dari penelitian ini untuk mengetahui pengaruh perceived organizational support, job satisfaction dan organizational citizenship behavior terhadap kinerja pegawai. Sampel yang digunakan dalam penelitian ini 91 orang karyawan dari salah satu perusahaan yang bergerak di sector jasa pelabuhan khususnya layanan terkait bongkar muat dan terminal petikemas. Analisis data yang digunakan dalam penelitian ini yaitu structural equation modelling dengan bantuan SMART PLS 3.0. Hasil dari penelitian ini menunjukkan bahwa perceived organizational support berpengaruh positif terhadap job satisfaction (0.000<0.05), namun tidak berpengaruh terhadap OCB (0.162>0.05) dan kinerja pegawai (0.427>0.05). Job satisfaction berpengaruh positif terhadap OCB (0.000<0.05) namun tidak berpengaruh terhadap kinerja pegawai (0.231>0.05). OCB berpengaruh positif terhadap kinerja pegawai (0.000<0.05). Penilaian intervening menunjukkan bahwa baik OCB (0.239>0.05) dan job satisfaction (0.149>0.05) tidak dapat memediasi hubungan antara perceived organizational support dan kinerja pegawai.

kata kunci; Perceived Organizational Support (POS), Job Satisfaction (JS) dan Organizational Citizenship Behavior (OCB), Kinerja Pegawai

This study aims to determine the effect of perceived organizational support on employee performance, through job satisfaction and organizational citizenship behavior. The sample used in this study was 91 employees from a company engaged in the port services sector, especially services related to loading and unloading and container terminals. The data analysis used in this study is structural equation modeling with the help of SMART PLS 3.0. The findings of this study highlight that perceived organizational support has a positive influence on job satisfaction (0.000<0.05), but has no effect on organizational citizenship behavior (OCB) (0.162>0.05) as well as employee performance (0.427>0.05). Job satisfaction has a positive effect on organizational citizenship behavior (0.000<0.05) but has no effect on employee performance (0.231>0.05). Meanwhile, OCB has a positive effect on employee performance. The intervening assessment show that both job satisfaction (0.239>0.05) and organizational citizenship behavior (0.149>0.05) can not mediate the relationship between perceived organizational support and employee performance.

Keyword: Perceived Organizational Support (POS), Job Satisfaction (JS) dan Organizational Citizenship Behavior (OCB), Employee Performance