IMPLEMENTASI LAYANAN JATIM ONLINE SINGLE SUBMISSION (JOSS) DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI JAWA TIMUR

IMPLEMENTATION OF JATIM ONLINE SINGLE SUBMISSION (JOSS) SERVICES IN THE DEPARTMENT OF CAPITAL INVESTMENT AND ONE-DOOR INTEGRATED SERVICES OF EAST JAVA PROVINCE

Jatim Online Single Submission (JOSS) merupakan layanan sistem elektronik terintegrasi milik Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Timur, yang dibentuk sesuai dengan kebijakan SPBE Provinsi Jawa Timur tentang reformasi birokrasi pada sektor layanan publik untuk meningkatkan percepatan pelayanan kepada masyarakat. JOSS hadir menjadi solusi dalam upaya penyederhanaan birokrasi dalam pelayanan perizinan di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu yang disesuaikan berdasarkan Peraturan Gubernur No 88 Tahun 2022 tentang Penyelenggaraan Perizinan Berusaha. Adapun pada pelaksanaan implementasi JOSS ditemui sejumlah kendala sepert hambtan terkait literasi digital masyarakat yang masih kurang dan belum meratanya sosialisasi JOSS ke masyarakat. Penelitian ini bertujuan untuk Mendeskripsikan mengenai implementasi layanan Jatim Online Single Submission di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Timur. Penelitian ini menggunakan pendekatan penelitian kualitatif dengan jenis penelitian deskriptif. Adapun fokus pada penelitian ini didasarkan pada teori model implementasi menurut Donald S. Van Meter dan Carl E. Van Horn, yakni enam variable yang berpengaruh terhadap keberhasilan implementasi kebijakan yang meliputi (1) Ukuran dan tujuan kebijakan (2) Sumber daya (3) Karakteristik agen pelaksana (4) Komunikasi antar organisasi (5) Disposisi implementor (6) Lingkungan sosial, ekonomi dan politik. Berdasarkan hasil penelitian diperoleh hasil bahwa sepanjang pelaksanaan implementasi JOSS, program ini berjalan dengan baik dan optimal berdasarkan indikator keberhasilan implementasi kebijakan yang digunakan, meskipun masih ditemui adanya hambatan di dalam implementasi program meliputi hambatan kurangnya literasi digital masyarakat dan belum optimalnya pelaksanaan sosialisasi. Adapun salah satu saran peneliti bagi Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Provinsi Jawa Timur adalah untuk memaksimalkan sosialisasi kepada masyarakat terutama pelaku usaha, selain itu proses sosialisasi dapat dimaksimalkan melalui sosial media yang dinilai lebih efektif.

East Java Online Single Submission (JOSS) is an integrated electronic system service belonging to the East Java Province One Stop Investment and Services Service, which was formed in accordance with the East Java Province SPBE policy regarding bureaucratic reform in the public service sector to increase the acceleration of services to the community. JOSS is here to be a solution in efforts to simplify bureaucracy in licensing services at the Investment and One-Stop Integrated Services Service which is adjusted based on Governor Regulation No. 88 of 2022 concerning the Implementation of Business Licensing. Meanwhile, during the implementation of JOSS, a number of obstacles were encountered, such as obstacles related to the community's lack of digital literacy and uneven socialization of JOSS to the community. This research aims to describe the implementation of the East Java Online Single Submission service at the East Java Province Investment and One Stop Integrated Services Service. This research uses a qualitative research approach with descriptive research type. The focus of this research is based on the implementation model theory according to Donald S. Van Meter and Carl E. Van Horn, namely six variables that influence the success of policy implementation which include (1) Policy size and objectives (2) Resources (3) Characteristics implementing agent (4) Inter-organizational communication (5) Implementor disposition (6) Social, economic and political environment. Based on the research results, it was found that throughout the implementation of JOSS, this program ran well and optimally based on the indicators of success in implementing the policies used, although there were still obstacles encountered in implementing the program including the lack of digital literacy in the community and the implementation of socialization was not yet optimal. One of the researchers' suggestions for the East Java Province Investment and One-Stop Integrated Services Service is to maximize outreach to the public, especially business actors, apart from that the socialization process can be maximized through social media which is considered more effective.