ANALISIS FAKTOR PENERIMAAN SISTEM INFORMASI ADMINISTRASI KEPENDUDUKAN ONLINE KABUPATEN
MOJOKERTO MENGGUNAKAN METODE TECHNOLOGY
ACCEPTANCE MODEL (TAM 3)
Analysis of Factors Influencing Acceptance of the Online
Population Administration Information System in
Mojokerto Regency Using
Technology Acceptance Model (TAM 3)
ABSTRAK
ANALISIS FAKTOR PENERIMAAN TEKNOLOGI
PELAYANAN ADMINISTRASI KEPENDUDUKAN ONLINE
KABUPATEN MOJOKERTO MENGGUNAKAN METODE
TECHNOLOGY ACCEPTANCE MODEL (TAM 3)
Nama : Fidianti Ramadani Suhadi Ayer
NIM : 19051214112
Program Studi : S-1 Sistem Informasi
Jurusan : Teknik Informatika
Fakultas : Teknik
Nama Lembaga : Universitas Negeri Surabaya
Pembimbing : Aries Dwi Indriyanto, S.Kom.,
M.Kom.
Penelitian ini bertujuan untuk menganalisis faktor-faktor
yang mempengaruhi penerimaan Sistem Informasi Administrasi
Kependudukan Online Kabupaten Mojokerto menggunakan
metode Technology Acceptance Model (TAM 3). Aplikasi yang
menjadi objek studi adalah Posketanmu, inovasi e-government
untuk pelayanan administrasi kependudukan. Penelitian ini
menggunakan pendekatan kuantitatif dengan metode Partial Least
Squares Structural Equation Modeling (PLS-SEM), dan data
diperoleh melalui penyebaran kuesioner kepada 159 responden
masyarakat Kabupaten Mojokerto yang menggunakan aplikasi
ini. Hasil penelitian menunjukkan bahwa variabel Behavioral
Intention (BI) terbukti secara positif dan signifikan melakukan
penguatan karakter mandiri dan tanggung jawab. Tujuan
penelitian ini untuk mengetahui bagaimana pelaksanaan program
Double Track dalam melakukan penguatan dan hambatannya.
Penelitian ini menggunakan pendekatan kualitatif dengan metode
studi kasus. Teknik pengumpulan dengan wawancara, observasi,
dan dokumentasi. Teknik analisis data penelitian ini berdasarkan
Miles dan Huberman yang terdiri dari empat tahap, yaitu
iii
pengambilan data, reduksi data, penyajian data dan penarikan
kesimpulan. Landasan teori pada penelitian ini adalah teori
pembentukan karakter oleh Thomas Lickona.
Hasil penelitian ini menunjukkan bahwa faktor seperti
manfaat yang dirasakan, kemudahan penggunaan, persepsi sosial,
dan pengalaman memainkan peran penting dalam menentukan
penerimaan teknologi informasi. Namun, faktor seperti
kecemasan komputer dan Usability sistem tidak memberikan
pengaruh yang signifikan dalam konteks ini. Secara keseluruhan,
penelitian ini mengidentifikasi bahwa faktor kemudahan
penggunaan, manfaat yang dirasakan, serta persepsi sosial
menjadi pendorong utama penerimaan teknologi. Hasil ini
memberikan kontribusi bagi pengembangan lebih lanjut dari
aplikasi Posketanmu dan menjadi panduan strategis bagi
pemerintah dalam meningkatkan penerapan e-government
berbasis teknologi.
Kata kunci: Pelayanan Administrasi, TAM 3
ABSTRACT
ANALYSIS OF TECHNOLOGY ACCEPTANCE FACTORS IN
THE ONLINE POPULATION ADMINISTRATION SERVICE IN
MOJOKERTO REGENCY USING THE TECHNOLOGY
Name : Fidianti Ramadani Suhadi Ayer
Student’s Identity : 19051214112
Degree : Bachelor Information System
Program : Informatics Engineering
Faculty : Engineering
Institution : State University of Surabaya
Advisor : Aries Dwi Indriyanti, S.Kom., M.Kom.
This study aims to analyze the factors influencing the
acceptance of the Online Population Administration Information System
in Mojokerto Regency using the Technology Acceptance Model (TAM 3).
The object of the study is Posketanmu, an e-government innovation for
population administration Services. This research employs a quantitative
approach using the Partial Least Squares Structural Equation Modeling
(PLS-SEM) method. Data was collected through a questionnaire
distributed to 159 respondents from Mojokerto Regency who used the
application. The findings show that the Behavioral Intention (BI) variable
positively and significantly influences. Use Behavior (UB). Perceived
Usefulness (PU) also has a positive and significant effect on BI.
Subjective Norm (SN) demonstrates a positive and significant influence
on BI, moderated by Experience (EXP) and Voluntariness (VOL).
Additionally, SN also positively and significantly affects PU, moderated
by EXP. Perceived Ease of Use (PEOU) exhibits a positive and
significant relationship with PU and BI. Subjective Norm (SN)
positively and significantly influences Image (IMG), while IMG also
positively and significantly impacts PU. Job Relevance (REL) shows a
positive and significant relationship with PU, moderated by Output
Quality (OUT). Similarly, Result Demonstrability (RES) has a positive
and significant relationship with PU. The factor Computer Self-Efficacy
v
(CSE) has a positive and significant effect on PEOU, as does Perception
of
External Control (PEC). However, Computer anxiety (CANX)
does not significantly influence PEOU, even when moderated by EXP.
On the other hand, Computer Playfulness (CPLAY) and Perceived
Enjoyment (ENJ) show positive and significant effects on PEOU,
moderated by EXP. Finally, Objective Usability (OU) does not
significantly influence PEOU, even when moderated by EXP. These
findings suggest that factors such as Perceived Usefulness, ease of use,
social perception, and Experience play crucial roles in determining the
acceptance of Information technology. However, factors such as
Computer anxiety and system Usability do not significantly impact this
context. Overall, the study identifies ease of use, Perceived Usefulness,
and social perception as the main drivers of technology acceptance. These
results provide valuable insights for the further development of the
Posketanmu application and serve as strategic guidance for the
government in enhancing the implementation of technology-based e-
government systems.
Key Word: Administrative Services, TAM3.