The
Wirawiri Suroboyo Feeder, corridor FD09, is a public transportation innovation
introduced by the Surabaya City Transportation Agency to support public
mobility. The FD09 corridor is the longest route, connecting Menanggal Terminal
and Manukan Terminal and passing through community activity centers. However,
based on observations, and responses on the official Instagram account
@wirawirisuroboyo, several issues remain, such as slow arrival times, limited
fleet size, and inadequate facilities. This study aims to analyze passenger
satisfaction with the Wirawiri Feeder service on the FD09 corridor and identify
service dimensions that should be prioritized for improvement.
This
study employed a descriptive method with a quantitative approach. The sampling
technique used accidental sampling, with 70 respondents, with the sample
criteria being that they had used the Wirawiri Suroboyo Feeder service on the
FD09 corridor at least twice. Primary data in this study were obtained through
observation, questionnaires, and documentation, while secondary data were
obtained from archived documents from the Surabaya City Public Transportation
Management Technical Implementation Unit (UPTD) and literature review. Data
analysis was a scoring based on a Likert scale.
The
results of the study indicate that the majority of passengers responded
positively to the Wirawiri Suroboyo Feeder service on the FD09 corridor based
on six service dimensions: security, safety, comfort, affordability, equity,
and regularity. The overall average score for each dimension was 275.3, falling
into the second category, "good." Based on the average for each dimension
value , regularity had the lowest score, at 226, which falls into the
"fair" category. Therefore, the regularity dimension is a priority
for improvement on the Wirawiri Suroboyo Feeder on the FD09 Corridor.
Keywords: Passenger Satisfaction Level, Wirawiri Suroboyo
Feeder, EDM, Minimum Service Standart.