EVALUASI KINERJA PELAYANAN BUS MALAM AKAP DI AGEN RESMI PO. HARYANTO DI CIKOPO PURWAKARTA (Studi kasus : Bus PO. Haryanto Trayek Purwakarta – Bojonegoro)

PERFORMANCE EVALUATION OF AKAP NIGHT BUS SERVICES AT OFFICIAL AGENT PO. HARYANTO IN CIKOPO, PURWAKARTA (Case study: Bus PO. Haryanto Route Purwakarta – Bojonegoro)

Perkembangan transportasi pada zaman sekarang khususnya moda transportasi perusahan otobus berlomba lomba membuktikan kualitas mereka di dunia transportasi, salah satunya perusahaan otobus PO. Haryanto yang terkenal dengan gambar wayang disetiap armadanya, yang bermarkas di Kudus jawa tengah, namun demikian, kualitas pelayanan PO. Haryanto tersebut dirasa masih belum optimal. Untuk mengetahui tingkat kinerja pelayanan bus PO. Haryanto tersebut diperlukan suatu pendapat atas tingkat pelayanan terutama dari pengguna bus PO. Haryanto itu sendiri. Penelitian ini dilakukan untuk mengukur tingkat kinerja pelayanan bus PO. Haryanto agen Cikopo Purwakarta, trayek Purwakarta-Bojonegoro Terminal Rejekwesi Bojonegoro berdasarkan presepsi pengguna. Karakteristik penumpang, permasalahan pada kinerja pelayanan dan penilaian kondisi bus PO. Haryanto. Hasil dari evaluasi ini menunjukan bahwa, kinerja pelayanan angkutan bus PO. Haryanto pada trayek Purwakarta – Terminal Rejekwesi Bojonegoro dirasakan oleh pengguna secara umum sudah cukup memuaskan, baik pelayanan , kondisi bus dan fasilitas-fasilitas yang diberikan oleh PO. Haryanto.

Kata Kunci: Transportasi bus, karakteristik penumpang, kinerja pelayanan.

White the development of transportation today, especially the mode of transportation, autobus companies are competing to prove their quality in the world of transportation, one of which is the bus company PO. Haryanto, who is famous for his puppet images in each of his fleets, which is headquartered in Kudus, Central Java, however, the quality of PO services. Haryanto is still not optimal. To determine the level of PO bus service performance. Haryanto needed an opinion on the level of service, especially from PO bus users. Haryanto himself. This research was conducted to measure the level of PO bus service performance. Haryanto Cikopo Purwakarta agent, route Purwakarta-Bojonegoro Terminal Rejekwesi Bojonegoro based on user perception. Passenger characteristics, problems in service performance, and assessment of PO bus conditions. Haryanto. The results of this evaluation show the performance of the PO bus service. Haryanto on the Purwakarta – Bojonegoro Rejekwesi Terminal route was generally felt by users to be quite satisfactory, both the service, the condition of the bus, and the facilities provided by the PO. Haryanto.

Keywords: Bus transportation, passenger characteristics, service performance.