Model Kepuasaan Mahasiswa Jurusan Teknik Informatika UNESA terhadap Digital Library dengan Pieces Framework, Usability Testing, dan Information System Success

Student Satisfaction Model of Informatics Engineering Department of UNESA towards Digital Library with Pieces Framework, Usability Testing, and Information System Success

Universitas Negeri Surabaya memiliki perpustakaan digital atau yang disebut juga dengan Digilib Unesa mempunyai berbagai macam layanan, ruang, dan dukungan untuk anggota akademis termasuk mahasiswa. Adanya Digilib tentunya memudahkan mahasiswa dalam mencari berbagai referensi seperti buku hingga penelitian terdahulu khususnya yang sedang menempuh semester akhir dan mengerjakan tugas akhir yang memerlukan berbagai macam referensi. Melihat pentingnya layanan ini tentunya membutuhkan pengembangan secara berkala agar dapat terus meningkatkan layanan yang dimiliki. Salah satu masalah penting ialah masalah tingkat kepuasan pengguna Digilib. Maka dari itu perlu adanya analisis kepuasan mahasiswa jurusan teknik informatika UNESA terhadap Digilib untuk menentukan kepuasan pengguna, kenyamanan pengguna, kecepatan pencarian informasi, dan kemudahan saat mengakses Digilib Unesa. Penelitian ini mengadopsi variabel dari framework PIECES, Usability Testing, dan Information System Success yang akan digunakan sebagai indikator dalam instrumen penelitian. Analisa data pada penelitian ini dilakukan dengan menggunakan Structural Equation Model (SEM) menggunakan IBM SPSS AMOS 24. Hasil penelitian menunjukkan bahwa variabel Information and Data serta Performance memberikan pengaruh positif terhadap variabel dependen Attractiveness yang berarti pengguna tertarik dalam menggunakan Digilib Unesa karena mempunyai website yang stabil, menyajika informasi dan data yang tepat serta user interface yang menarik dengan hubungan antar variabel dapat dijelaskan sebesar 76,8%. Adapun pengaruh positif variabel independen Performance dan Attractiveness terhadap variabel dependen Information System Success yang berarti bahwa pengguna merasa puas dengan pelayanan Digilib Unesa karena memiliki performa website yang baik, mudah diakses, dan mudah dipelajari dengan hubungan antar variabel sebesar 51,8%.

Surabaya State University has a digital library or also known as Digilib Unesa which has a variety of services, space, and support for academic members including students. The existence of Digilib certainly makes it easier for students to find various references such as books to previous research, especially those who are taking the final semester and doing final assignments that require various kinds of references. Seeing the importance of this service, of course, it requires regular development in order to continue to improve the services it has. One of the important issues is the level of satisfaction of Digilib users. Therefore, it is necessary to analyze the satisfaction of students majoring in informatics engineering UNESA with Digilib to determine user satisfaction, user convenience, speed of information search, and ease of accessing Digilib Unesa. This study adopts variables from the PIECES framework, Usability Testing, and Information System Success which will be used as indicators in the research instrument. Data analysis in this study was carried out using the Structural Equation Model (SEM) using IBM SPSS AMOS 24. The results showed that Information and Data and Performance variables had a positive influence on the Attractiveness dependent variable, which means that users are interested in using Digilib Unesa because it has a stable website. , presenting the right information and data as well as an attractive user interface with the relationship between variables can be explained by 76.8%. The positive influence of the independent variables Performance and Attractiveness on the dependent variable Information System Success, which means that users are satisfied with Digilib Unesa's services because it has a good website performance, is easy to access, and is easy to learn with a relationship between variables of 51.8%.